Summary
Work History
Education
Skills
Timeline
Generic

Jennifer Delgado

Rockford

Summary

Proven leader in retail operations, notably with Ollie's Bargain Outlet Holdings Inc., where I spearheaded initiatives that boosted customer satisfaction through effective problem-solving and team collaboration. Expert in inventory management and pallet jack operation, my strategic approach to merchandise display and stock replenishment increased store efficiency. Demonstrates exceptional organizational skills and a commitment to safety awareness, ensuring a seamless shopping experience.

Work History

Overnight Stocker

Five Below
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Back of House / Stocker

Burlington
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Cashier

Menards
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Customer Service Supervisor

Ollie's Bargain Outlet Holdings Inc.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Monitored front areas so that questions could be promptly addressed.

Overnight Stocker

Meijers
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.

Assistant Manager/ Stocker/ Cashier

Dollar Tree
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Education

GED - Secondary Education

Regional Office of Education
Loves Park, IL
09.2019

Skills

  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Product restocking
  • Stock replenishment
  • Label reading
  • Handheld scanner use
  • Efficient movement
  • Safety awareness
  • Moving merchandise
  • Unloading trucks
  • Inventory counts
  • Product merchandising
  • Merchandise display
  • Inventory auditing
  • Hand truck operation
  • Freight handling
  • Cardboard compacting
  • Barcode scanning
  • Shipment unloading
  • Load sorting
  • Unloading merchandise
  • Cashier support

Timeline

Overnight Stocker

Five Below

Back of House / Stocker

Burlington

Cashier

Menards

Customer Service Supervisor

Ollie's Bargain Outlet Holdings Inc.

Overnight Stocker

Meijers

Assistant Manager/ Stocker/ Cashier

Dollar Tree

GED - Secondary Education

Regional Office of Education

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Jennifer Delgado