Jennifer DeLeon
Bloomingdale
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader.
Overview
21
21
years of professional experience
Work History
Clinic Coordinator
Greater Family Health
09.2024 - 11.2025
- Oversaw daily clinic operations, ensuring efficient and high-quality patient care.
- Managed patient flow, staff communication, and front-office coordination to enhance service delivery.
- Scheduled patients while managing calendars to guarantee timely provider availability.
- Trained new staff on clinic procedures, workflows, and electronic medical record systems.
- Assisted with budgeting and supply ordering to optimize operational performance.
- Maintained compliance with HIPAA regulations and organizational policies.
- Supported billing processes, insurance verification, and accurate patient documentation.
Medical Office Manager
Brightside Clinic
01.2021 - 09.2024
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Create and manage electronic patient records using Eclinical Works EMR , encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Oversee the daily front desk operations and staff, functioning as the main liaison between the physicians and staff to maintain patient care and improve clinic efficiency.
- Set staff and physician schedules at four office locations of employees in a 4-physician practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Order supplies for clinics
Front Desk Coordinator
Metropolitan MD
07.2020 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance.
- Checked-in late-arrival guests, collected payments and verified insurance details and collect copays and deductibles.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled appointments in computer system.
- Verified patient demographic information, copied documentation and directed to provided information.
- Managed upcoming surgery schedules.
- Kept accounts in balance and ran daily reports to verify totals.
Administrative Assistant/Patient Coordinator
Plastic And Reconstructive Surgery
09.2018 - 04.2020
- Managed Front desk, check in check out patients
- Entered patient demographics and insurance into NEXTECH EMR system
- Managed schedules , Make appointments and process payments and post charges . End of day reports.
- Answered and directed phone calls to the appropriate staff and department.
- Monitored office supplies to order and replenish stock when necessary.
- Scheduled surgeries in office as well at other hospital facilities depending on insurance .
Receptionist
Melrose Eye Care
06.2015 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered telephone calls promptly and directed calls accordingly.
- Enter patient demographics into or EMR system Revolution
- Scheduled and confirmed appointments.
- Post charge and payments from insurance and patients.
- Bill vision claims to several vision plans through the portal for VSP, Davis Insurance, Illinicare, Envolve and March Vision.
Registration
Northwestern Women's Health
12.2009 - 10.2014
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to patients to help each understand information required.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Used ECW to record and organize patient insurance and medical information.
Administrative Assistant
Medical Hair Restoration
02.2005 - 11.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responsible for some telephone communication with patients. Pull and file records dor daily appointments and review.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Prepared new patient charts.
- Responsible for checking patients in and out for upcoming appointments.
- Responsible for super billing charges for surgeries and products sold.
- Translated for Doctors
- Other duties as assigned by the office manger to facilitate office functions.
Education
No Degree - Business Administration And Management
Northwestern Business College
Chicago, ILSkills
- Facility inspections
- Reminder calls
- Accounts payable and receivable
- Electronic health records management
- Office inventory control
- Patient admissions
- Meeting coordination
- Medical scheduling
- Administrative support
- Microsoft Office proficiency
- Referral verification
Skills
- Office Management Software
- Patient Demographics
- Electronic Filing System
- Supply Distribution
Languages
Spanish
Timeline
Clinic Coordinator
Greater Family Health
09.2024 - 11.2025
Medical Office Manager
Brightside Clinic
01.2021 - 09.2024
Front Desk Coordinator
Metropolitan MD
07.2020 - 01.2021
Administrative Assistant/Patient Coordinator
Plastic And Reconstructive Surgery
09.2018 - 04.2020
Receptionist
Melrose Eye Care
06.2015 - 09.2018
Registration
Northwestern Women's Health
12.2009 - 10.2014
Administrative Assistant
Medical Hair Restoration
02.2005 - 11.2011
No Degree - Business Administration And Management
Northwestern Business College