Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Charriez

Chicago

Summary

Reliable Store Manager with 28 years of experience in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging an enthusiastic, supportive attitude. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Store Manager

Joann Fabrics
Niles
07.1997 - 05.2025
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance evaluations.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Monitored inventory levels and placed orders to restock shelves.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

High School Diploma -

Ganesha High School
Pomona, CA
06-1983

Skills

  • Inventory management
  • Employee training
  • Visual merchandising
  • Work scheduling
  • Conflict resolution
  • Team building
  • Customer relations
  • Marketing and promotions
  • Cash handling
  • Store operations

References

References available upon request.

Timeline

Store Manager

Joann Fabrics
07.1997 - 05.2025

High School Diploma -

Ganesha High School

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Jennifer Charriez