Jennifer Campos
Carol Stream,IL
Summary
Skilled Customer Service Professional with outstanding abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven history of reliability, resourcefulness and willingness to take responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Data Entry Lead & Customer Service Rep.
St Regis Group
03.2022 - Current
- Training new employees on proper methods for entering, organizing, and maintaining company database records.
- Consistently entering detailed purchase orders, new accounts and prioritizing tasks based on project deadlines.
- Updating databases, records and other account information resources.
- Responding to customer inquiries via telephone, and emails.
- Manage documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Resolved customer complaints quickly with empathy, resulting in increased loyalty and repeat business.
Customer Service Rep. & Receptionist
Grunt Style
11.2021 - 03.2022
- Answered inbound calls, emails & chats to assist customers with various needs & questions.
- Managed approximately 30 incoming calls, emails per day from customers.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Greeted customers consistently with professional; friendly assistance when working at receptionist desk.
Cashier Assistant
T.J. Maxx & HomeGoods
05.2021 - 11.2021
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Reduced wait times for customers by quickly processing transactions and maintaining organized work area.
Quality Inspector
Core Center
01.2021 - 11.2021
- Discarded and rejected products, materials and equipment not meeting with specifications.
- Identified defects while repairing malfunctions, reassembled items.
- Scanner/ processor.
Quality Control Specialist
American Litho.
11.2017 - 12.2020
- Reviewed/consulted with engineers/management to resolve quality, product and efficiency problems.
- Inspected finished goods to verify customers specifications and company quality standards.
- Trained newly hired employees by explaining company procedures, job duties.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL06.2017
Skills
- Fluent Bilingualism (ENGLISH & SPANISH)
- Problem-Solving
- Multitasking
- Organization
- Creativity
- Computer skills (Microsoft office, Word, Powerpoint, Spreadsheets)
- Critical thinking ability
- High Achiever
- Customer Service
- Dependable and Responsible
- Adaptable learner
Timeline
Data Entry Lead & Customer Service Rep.
St Regis Group
03.2022 - Current
Customer Service Rep. & Receptionist
Grunt Style
11.2021 - 03.2022
Cashier Assistant
T.J. Maxx & HomeGoods
05.2021 - 11.2021
Quality Inspector
Core Center
01.2021 - 11.2021
Quality Control Specialist
American Litho.
11.2017 - 12.2020
High School Diploma -
Glenbard North High School
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