Jennifer Burke
Belleville
Summary
Dedicated Municipal Operations Professional with 9+ years of experience in Illinois local government. Specialist in full-cycle payroll, complex utility billing, and statutory cemetery record-keeping. Proven track record of enhancing community transparency by managing official village social media and website content.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
10
10
years of professional experience
Work History
Village Clerk
VILLAGE OF MILLSTADT
Millstadt
10.2023 - Current
- Municipal Payroll & Taxes: Lead the end-to-end payroll process for all village employees. Manage fringe benefits, calculate outside labor reports, and ensure 100% on-time submission of IMRF reports, federal taxes, and state taxes.
- Utility Billing Operations: Calculate, mail, and process water bills for the entire village. Responsible for the daily balancing of cash, credit, and check payments to ensure perfect financial auditing.
- Cemetery Administration: Serve as the official custodian of cemetery burial records. Locate graves and manage all filing and deeds in strict accordance with Illinois State Law.
- Digital Communication: Manage the Village Facebook page and official website. Act as the primary digital voice for the village by posting board meetings, community updates, and public safety notices.
- Accounts Payable & Permitting: Manage village-wide invoices and check printing; process building permits for county submission and oversee the maintenance work order system.
Sewer Billing Manager
CITY OF BELLEVILLE
Belleville
11.2015 - 10.2023
- High-Volume Utility Management: Directed the billing and account maintenance for thousands of sewer and trash accounts. Managed sensitive updates including bankruptcies, foreclosures, and new service setups.
- Fiscal Reporting: Conducted the "Closing of the Books" every month, generating critical reports for the City Treasurer. Managed ACH bank transfers and posted direct debit payments.
- Resident Relations: Resolved complex billing disputes and developed structured payment plans. Created new Standard Operating Procedures (SOPs) to improve office accuracy and staff training.
Restaurant Manager
GEO'S WINGS
Belleville
- Payroll & Accounting: Managed employee payroll and reconciled daily cash and credit card transactions to maintain accurate financial records.
- Business Operations: Handled inventory procurement, vendor relations, and equipment maintenance to keep the building in peak condition.
- Compliance: Conducted regular health, safety, and sanitation evaluations to identify and remedy any Illinois health code violations immediately.
Education
Associate of Arts - Education
Illinois Central College
Peoria, ILHigh School Diploma -
Peoria Notre Dame
Peoria, ILSkills
- Payment Reconciliation
- Website Content Management
- Resident Liaison
- Payroll management
- Utility billing
- Customer relations
- Inventory management
- Problem resolution
- Attention to detail
- Cash handling
- Administrative support
- Telephone etiquette
- Peer relationships
- Accounts payable
- Tax compliance
Core Municipal Expertise
- Payroll & Benefits: IMRF Reporting, Federal/State Tax Compliance, Fringe Benefit Management.
- Utility Billing: Water/Sewer Calculation, Payment Reconciliation, Delinquent Account Management.
- Statutory Records: Illinois Cemetery Law Compliance, Burial Plot Auditing, Deed Filing.
- Public Information: Facebook Page Administration, Website Content Management, Resident Liaison.
Timeline
Village Clerk
VILLAGE OF MILLSTADT
10.2023 - Current
Sewer Billing Manager
CITY OF BELLEVILLE
11.2015 - 10.2023
Restaurant Manager
GEO'S WINGS
Associate of Arts - Education
Illinois Central College
High School Diploma -
Peoria Notre Dame