Jennifer Briscoe
Chicago
Summary
Human resources professional with comprehensive expertise in employee relations, recruitment, and talent management. Proven track record of implementing impactful HR strategies that align with organizational goals. Valued for collaborative team approach and adaptability to changing business needs, leveraging skills in conflict resolution and performance management.
Overview
19
19
years of professional experience
Work History
Senior Human Resources Coordinator
Northwestern University
12.2021 - Current
- Developed performance review programs to support employee growth and development, resulting in higher levels of job satisfaction.
- Collaborated with cross-functional teams to develop effective workforce planning strategies that met organizational goals.
- Implemented training initiatives for staff development, increasing overall organizational productivity and effectiveness.
- Optimized benefits administration processes by leveraging technology solutions, resulting in cost savings and improved accuracy in data reporting.
- Partnered with senior leadership to strategically align HR initiatives and goals with broader organizational objectives, resulting in a more cohesive and effective workforce.
- Managed employee relations by providing counseling, conflict resolution support, and guidance on workplace policies to create harmonious work environment.
Customer Service Lead Coordinator
Neiman Marcus
05.2012 - 09.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
Project Assistant
Trump Organization- Hotel and Tower Project
09.2006 - 01.2010
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Tracked project documents during every phase of development.
Education
Master of Science - Human Resources Management
DePaul University
Chicago, IL06-2019
Bachelor of Arts - Liberal Arts
DePaul University
Chicago, IL06-2016
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Employee relations
- Benefits administration
- Talent acquisition
- Organizational development
- Payroll administration
- Onboarding and orientation
- Confidential document control
- Labor law compliance
- HRIS management
- Interviewing techniques
- Customer relations
Timeline
Senior Human Resources Coordinator
Northwestern University
12.2021 - Current
Customer Service Lead Coordinator
Neiman Marcus
05.2012 - 09.2020
Project Assistant
Trump Organization- Hotel and Tower Project
09.2006 - 01.2010
Master of Science - Human Resources Management
DePaul University
Bachelor of Arts - Liberal Arts
DePaul University
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