JENNIFER BELL
Chicago,IL
Summary
Dynamic and results-driven Senior Property Manager with (19) years of multifamily experience. Proven track record of driving revenue growth, optimizing occupancy, and elevating resident satisfaction across lease-ups, stabilized assets, and large multi-site portfolios. Expert in revenue management, rent optimization, strategic marketing, and high-performance team development. Recognized for delivering strong financial results through effective budgeting, forecasting, and Operational excellence. Adept at leading transitions, supporting ownership groups, and implementing data-driven strategies that enhance property performance, strengthen retention, and maximize NOI.
Overview
15
15
years of professional experience
Work History
Property Manager-Union West
Greystar
12.2023 - Current
- Following the successful sale of the property on December 20th, 2023, I remained with Greystar through the transition to new ownership, continuing to lead day-to-day operations and all financial, leasing, and resident-retention initiatives. In this role, I have driven strong portfolio performance through strategic revenue management, operational leadership, and a resident-focused approach.
- I have delivered measurable results, including increasing both new and renewal rents by a Gross 7.5% and an effective increase in 2025.
- Under my management, the property maintained an average occupancy of 95% and a retention rate of 61%, outperforming market norms. I continue to oversee all leasing strategies, budgeting, financial reporting, and team performance while ensuring operational excellence and a high-quality resident experience during and after the ownership transition.
Property Manager-Union West
ZRS Management
04.2023 - 12.2023
- Responsible for overall management of 357 units and inclusive of (5) retail tenants in the West Loop.
- Responsible for all monthly Financial reporting
- Responsible for writing the annual budget and reforecast
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits, and payments.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county, and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs and replacements
- Contract negotiation
- Revenue management
Senior Property Manager (Multi-Site Manager)
Tandem
01.2022 - 04.2023
- Currently, Multi-Site Senior level Property Manager of (197 units) in River west and oversee our newest
development and Lease-up of Sage (196 units )as well as overseeing all Leasing initiatives for the entire
portfolio of 677 units and 4 properties in West Loop, River West, and Logan Square.
- Built a best-in-class team that will provide leverage to Tandem Property Management.
Performance management, coaching of Leasing, and each leasing agent, with the goal of helping each - Revenue Management
- Performance management, coaching of Leasing, and each leasing agent, with the goal of helping each person achieve their professional goals and be the best team member they can be
- Create and implement Team Leasing goals, driving the team's overall success, and maintain accurate reporting
- Prepare annual budgets for multiple properties inclusive of writing and developing Leasing strategies and initial Lease-up budget (Proforma).
- Responsible for all monthly financial reporting and reporting timely to ownership.
- Responsible for hiring and ensuring the properties are staffed appropriately.
- Ensure the team is adhering to all policies and procedures
- Gather, analyze, and interpret current market and economic trends and implement short and long- term marketing goals
- Responsible for all Revenue Management and managing pricing and concessions throughout the portfolio.
Property Manager-Porte
The John Buck Company
01.2020 - 01.2022
- Opened managed, and successfully leased up the Largest Luxury development Porte, in the West Loop
consisting of two towers, 13 street-level townhomes, over 10,956sq ft of retail, and a total of 586 units)spanned across an entire City block of Madison, Monroe, Peoria, and Green. - Managed a team of (20), inclusive of (6) management, (5) Engineering team, (5) Janitorial and (9)concierges, and (2) 24/7 front desks.
- Managed all day-to-day operations of the property including resident satisfaction and retention, full
resident lifecycle activities (e.g., lease administration, rent collection, and delinquency management),
property P&L, and property marketing in accordance with company standards. - Responsible for meeting and exceeding client expectations and providing an excellent customer service experience.
- Handled all recruiting, interviewing, and hiring
- Responsible for creating and executing all Leasing strategy's marketing plans to secure new leases
and retain residents - Understand and execute the operational guidelines established within the property management
agreement. - Prepared all monthly Financial reporting, annual Budgets/Reforecasts for both Residential
and Commercial. - Created and Implemented weekly, and monthly leasing goals and incentives
- Handled High Level resident complaints and expedited maintenance requests.
Community Manager
Greystar
11.2018 - 01.2020
- Managed both E2 (352 units) Fifield Asset in Evanston from December 2017- January, 2019 and Sono East (325) in Lincoln Park from January 2019-January 2020.
- Supervised & coached (6) direct reports and (12) total team members.
- Responsible for all financial reporting and preparation of the annual budget.
- Managed Marketing plans, social media management, all KPI's, and resident retention programs.
- Responsible for the operational efficiency of all aspects of the property, including facility maintenance
and oversight of contracted services - Facilitated timely collection of rent, late fees, and utility payments.
- Coordinated maintenance schedules and facilitated completion of projects with the maintenance team.
- Inspected property regularly for quality and assessed and identified needs for improvement.
Area Manager of Operations
Laramar
04.2016 - 11.2017
- Managed a portfolio of 20 small and midrise buildings consisting of (690 units) including 8
Commercial spaces in Lincoln Park, Bucktown, Wicker Park, Logan Square, and South Loop
Neighborhoods - Developed and implemented clear policies and procedures across multi-state area.
- Maximized revenue by optimizing daily operations.
- Responsible for all financial reporting for each fund and (7) annual budgets within my assigned portfolio.
- Respond to higher level/Escalated resident issues and resolve.
- Conducts property inspections
- Builds partnerships with vendors, obtain proposals, review and execute contracts.
Property Manager
TLC Management Company
11.2013 - 04.2016
- Managed and oversaw all operations, maintenance, administration, and improvements of a luxury high-rise consisting of (325 units) in Lincoln Park
- Supervised & coached (5) direct reports and (10) total team members.
- Responsible for all property accounting, budgeting, and financial reporting developed Marketing plans, social media programs, and resident retention programs
- Responsible for the operational efficiency of all aspects of the property, including facility maintenance and oversight of contracted services
- Facilitated timely collection of rent, late fees, and utility payments.
- Coordinated maintenance schedules and facilitated completion with the maintenance team.
- Inspected property regularly for quality and assessed and identified needs for improvement.
- Responsible for all financial reporting and preparation of the annual budget.
Property Manager
TLC
11.2013 - 03.2016
- Managed (84) Loft-style apartments in Printers row
- Handled all Leasing
- Prepared resident legal notices in line with standards governing residential properties.
- Coordinated standard evictions and contacted law enforcement for legal action.
- Prepared reports for supervisors covering property activities and rent collections.
- Managed collection of rental payments and delinquency.
- Completed routine inspections of buildings, facilities, and equipment to identify repair needs.
Assistant Manager
BJB Properties
01.2011 - 03.2013
- APM at 4100 N Marine Drive (141 units) and assisted in Leasing within the BJB portfolio including buildings in Lincoln Park, Wrigleyville, and Gold coast
- Showed properties and scheduled appointments and unscheduled visits to help close vacancies.
- Handled resident issues quickly to help maintain occupancy and avoid rent payment issues.
Education
Bachelor of Arts - Communications/Journalism
Columbia College Chicago
Chicago, IL06.2003
Skills
- Rent Optimization & Revenue management
- Pricing Strategy-AIRM/Yieldstar
- Market analysis & competitive studies
- Occupancy & absorption strategy
- Operations Management
- Yardi 7s
- Realpage Onesite
- Lease up strategy & execution
- KPI tracking (traffic, conversion, closing ratios)
- Leadership & Team Development
- Coaching Leasing Teams
- Performance management and goal setting
- Multi-site team oversight
- Sales & Customer Experience
- Problem solving & conflict resolution
- Digital Marketing
- Social media campaigns and content strategy
- Reputation Management
- Reporting to Ownership and Asset Managers
- Weekly leasing reports, forecasting, and providing pricing recommendations
- Budget creation and reforecasting
- Full P&L responsibility
- Excel
Accomplishments
Licensed by the State of Illinois
Timeline
Property Manager-Union West
Greystar
12.2023 - Current
Property Manager-Union West
ZRS Management
04.2023 - 12.2023
Senior Property Manager (Multi-Site Manager)
Tandem
01.2022 - 04.2023
Property Manager-Porte
The John Buck Company
01.2020 - 01.2022
Community Manager
Greystar
11.2018 - 01.2020
Area Manager of Operations
Laramar
04.2016 - 11.2017
Property Manager
TLC Management Company
11.2013 - 04.2016
Property Manager
TLC
11.2013 - 03.2016
Assistant Manager
BJB Properties
01.2011 - 03.2013
Bachelor of Arts - Communications/Journalism
Columbia College Chicago
Education and Training
other