Jennifer Anderson
Plano
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Aurora Specialty Textiles Group
11.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Representative
Aurora Specialty Textiles Group
06.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Project Coordinator
Ken's Beverage Inc.
11.2020 - 06.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
Customer Service Representative
Old Dominion Freight Lines
11.2017 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
National Field Staff Manager
Plano Molding Company
04.2015 - 09.2017
- Enhanced team communication by conducting regular meetings and providing clear instructions for tasks.
- Improved field operations efficiency by streamlining processes and implementing new technologies.
- Evaluated field staff performance, providing constructive feedback to facilitate growth and skill development.
- Maintained accurate documentation of field activities, enabling data-driven decision making.
- Established team priorities, maintained schedules and monitored performance.
Accounts Payable Assistant
Plano Molding Company
07.2012 - 04.2015
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Prepared accounts payable reports
Education
High School Diploma -
Resurrection High School
Chicago, IL05-1988
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Decision-making
- Exceptional interpersonal communication
- Complaint resolution
- MS office
- Deadline oriented
- Continuous improvement
- Personnel training and development
Timeline
Customer Service Manager
Aurora Specialty Textiles Group
11.2024 - Current
Customer Service Representative
Aurora Specialty Textiles Group
06.2021 - 11.2024
Project Coordinator
Ken's Beverage Inc.
11.2020 - 06.2021
Customer Service Representative
Old Dominion Freight Lines
11.2017 - 08.2020
National Field Staff Manager
Plano Molding Company
04.2015 - 09.2017
Accounts Payable Assistant
Plano Molding Company
07.2012 - 04.2015
High School Diploma -
Resurrection High School
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