Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Jennifer Alagna

Jennifer Alagna

Bartlett

Summary

Dedicated Senior Services Manager with a strong focus on enhancing community engagement and satisfaction. Recognized for driving strategic initiatives and fostering team collaboration to deliver impactful service improvements.

Dynamic Senior Services Manager with a proven track record in operations management, staff leadership, and community engagement. Expertise in program planning and incident management ensures high-quality service delivery and enhanced client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Services Manager

Village of Glendale Heights
Glendale Heights, IL
04.2021 - Current
  • Led service operations to enhance community engagement and satisfaction.
  • Developed and implemented strategic service initiatives aligned with organizational goals.
  • Oversaw team performance, providing mentorship and training to improve service delivery.
  • Collaborated with cross-functional teams to address community needs and enhance service offerings.
  • Managed budgets effectively, ensuring resource allocation met departmental objectives.

Salon Coordinator

Village of Glendale Heights
Glendale Heights, IL
09.2017 - 04.2021
  • Coordinated daily operations to ensure seamless salon functionality and client satisfaction.
  • Assisted in training new staff on customer service protocols and salon procedures.
  • Maintained accurate financial records, facilitating smooth daily operations and timely reporting.

Education

No Degree - Gerontology Nursing Courses

Elgin Community College
Elgin, IL

Skills

  • Operations management
  • Documentation and reporting
  • Incident management
  • Team collaboration and leadership
  • Staff management
  • Program planning
  • Volunteer recruiting
  • RecTrac
  • Munis Tyler
  • Naviline

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved an Innovation Award from Association of Illinois Senior Centers by creating a rewards program for volunteers.
  • Achieved Funded Partner status from AgeGuide by effectively completing grant requirements.
  • Partnership award winner from Whitecrane Wellness.

Certification

CPRP

CPR & AED Certification

NIMS-FEMA

Illinois Food Managers Certification

BASSET

Timeline

Senior Services Manager

Village of Glendale Heights
04.2021 - Current

Salon Coordinator

Village of Glendale Heights
09.2017 - 04.2021

No Degree - Gerontology Nursing Courses

Elgin Community College
Jennifer Alagna