Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Wisla

Country Club Hills,IL

Summary

Hands-on professional skilled in guest interactions and teamwork across multiple disciplines and departments. Experience, trusted manager seeking opportunities to further develop my talents and leadership within a great organization to meet the needs of today's guests and associates.

Overview

14
14
years of professional experience

Work History

Front Office Manager

Crescent Hotels & Resorts
08.2022 - Current
  • Proficient in Lightspeed, Opera, and MGS
  • Schedules for Front Office, Market, In-Room Dining, and security.
  • Worked closely with the rooms controller to insure the house was balanced and the appropriate upgrades where giving to Elite Member's.
  • Worked Closely with the Housekeeping department to ensure VIP, and Site Rooms are ready at the designated time.
  • Inventory Monthly of the Market, along with weekly orders.
  • Hold monthly department meetings with Front Office & market.
  • Worked with Security to ensure keys are made for meeting spaces for groups arrival.

Cannabis Advisor

Zen Leaf Dispensary
01.2021 - 06.2022
  • Assisted Medical and Recreational Patients
  • Fluent with Iheartjane & Leaflogics 3.0 & 4.0
  • Up to date on all Seed talent Courses
  • Cash & Debit Card transactions
  • Assisted with Inventory Counts
  • Assisted with product Receiving


ASSISTANT FRONT OFFICE MANAGER

Eaglewood Resort & Spa
09.2018 - Current
  • Prepare the Agents each day for the arrivals and departure flow
  • Scheduling for Front Desk, Guest Services, Security, and Reservations
  • Assist Conference Services & Sales in group arrivals and requests
  • Pre-Assign VIP arrivals for Housekeeping
  • Create and manage coupons for leisure package arrivals
  • Attentive to guest complaints and resolving the issues professionally
  • Hiring and training of Front Office, Reservations, and Guest Service team
  • Clean Rooms to flip house or when short staffed
  • Attentive to shuttle scheduling for contracted and leisure guests

Lead Reservation Agent

Eaglewood Resort & Spa
08.2010 - 09.2018
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
  • Worked closely with front desk to ensure full occupancy
  • Handled billing information over phone
  • Helped with Front Office Scheduling when a Front Office Manager role was vacant
  • Helped Front Desk with Check ins and Check outs
  • Built new packages for leisure guests
  • Managed RCM for Abandoned, Dequeued and Answered calls

Education

High School Diploma - undefined

Addison Trail High School
Addison, IL
2011

Skills

  • Resilient
  • Cash handling and management
  • Staff supervision
  • Scheduling
  • POS systems knowledge
  • Disciplinary and development
  • Active listening skills
  • Upselling techniques
  • Planning and organization
  • Advisor and Confidant
  • Reliable
  • Multi Disciplined in operational departments
  • Proficient in Excel, Word, and Powerpoint

Timeline

Front Office Manager

Crescent Hotels & Resorts
08.2022 - Current

Cannabis Advisor

Zen Leaf Dispensary
01.2021 - 06.2022

ASSISTANT FRONT OFFICE MANAGER

Eaglewood Resort & Spa
09.2018 - Current

Lead Reservation Agent

Eaglewood Resort & Spa
08.2010 - 09.2018

High School Diploma - undefined

Addison Trail High School

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Jenna Wisla