Jenna Townsend
Rockton
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Greenfire Restaurant and Bakery
Rockford
08.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating table assignments efficiently.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted in maintaining cleanliness and organization of the dining area.
Restaurant Busser
615 Supperclub
Beloit
09.2023 - 02.2024
- Assisted servers by refilling drinks and delivering food orders efficiently.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Maintained cleanliness of dining areas and ensured prompt table turnover.
- Prepared dining space by setting tables and organizing utensils and glassware.
- Followed health and safety standards to maintain a sanitary environment.
Education
Hononegah Community High School
Rockton, ILSkills
- Reservation management
- High volume dining
- Customer service
- Guest relations
- Time management
- Task prioritization
- Effective communication
- Complex Problem-solving
- Active learning
Timeline
Restaurant Hostess
Greenfire Restaurant and Bakery
08.2024 - Current
Restaurant Busser
615 Supperclub
09.2023 - 02.2024
Hononegah Community High School