Jenna Sinetos
Oglesby
Summary
Results-driven professional with expertise in guest services and administrative support. Known for exceptional problem-solving skills and teamwork, contributing to improved guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Sales Coordinator
Grand Bear Lodge
Utica, IL
08.2021 - Current
- Managed guest check-in and check-out processes efficiently, ensuring smooth operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated reservations and room assignments using property management software effectively.
- Facilitated communication between guests and various departments to enhance guest experience.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Associate of Applied Science - Pediatric Cardiac Sonography
Illinois Valley Community College
Oglesby, IL05-2027
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Administrative skills
- Sales expertise
- Teamwork and collaboration
Certification
First Aid / CPR Certification
Timeline
Front Desk Agent/Sales Coordinator
Grand Bear Lodge
08.2021 - Current
Associate of Applied Science - Pediatric Cardiac Sonography
Illinois Valley Community College