Jenna Rule

Managed client relations

• Coordinated cross-functional teams to streamline communication and collaboration.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

• Delivered exceptional customer service to enhance guest satisfaction and retention.
• Managed beverage orders efficiently, ensuring timely service during peak hours.
• Collaborated with bartenders to maintain stock levels and menu accuracy.
• Trained new staff on service protocols and operational standards.
• Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.

• Managed guest seating arrangements to optimize flow and enhance dining experience.
• Provided exceptional customer service, addressing inquiries with professionalism and efficiency.
• Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
• Trained new team members on operational procedures and service standards.
• Resolved guest complaints promptly, enhancing overall customer satisfaction ratings.

• Helped open a new restuarant
• Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

• Monitored dining area for cleanliness and ambience, ensuring compliance with hospitality standards.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Followed food safety and workplace safety guidelines for job functions.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.