Jenna Motley
Lansing
Summary
Experienced healthcare support professional with a strong background in patient services, insurance coordination, pharmacy operations, and data management. Demonstrates exceptional communication, customer service, and problem-solving skills in high-volume environments. Proven ability to manage prior authorizations, resolve reimbursement issues, and collaborate with providers and payers to ensure timely access to care. Adept at handling sensitive data, performing clerical duties, and supporting cross-functional teams.
Overview
12
12
years of professional experience
Work History
Medical Assistant / Pharmacy Technician
Dermio Dermatology
04.2021 - 02.2024
- Managed all medication prior authorizations to ensure timely access to therapy for patients.
- Coordinated with insurance providers and pharmacies to verify coverage and resolve billing issues.
- Ordered and maintained inventory of medications and surgical equipment to prevent stockouts and control costs.
- Built protocols for in-house infusions and injections, streamlining services and improving profitability.
- Partnered with physicians and patients to prevent post-operative infections and improve outcomes.
COVID-19 Screener
Franciscan Physician Network
11.2020 - 06.2022
- Delivered patient-centered service by screening individuals and assisting with appointment coordination.
- Maintained accurate logs and upheld confidentiality standards in compliance with public health guidelines.
Certified Pharmacy Compliance Technician III / Sterile Products
Vanderbilt University Medical Center
05.2016 - 06.2020
- Maintained data integrity for 180+ clinics through accurate documentation and reporting.
- Created SOPs and supported compliance tracking in line with healthcare regulations.
- Liaised between departments to facilitate timely communication and issue resolution.
Certified Pharmacy Technician – Inpatient
Owensboro Health Regional Hospital
07.2014 - 12.2015
- Verified insurance coverage and entered patient and medication information using EPIC.
- Conducted clerical tasks, managed controlled substance logs, and supported patient inquiries.
Certified Pharmacy Technician
Walgreens
06.2012 - 05.2014
- Performed prescription data entry, billing, and insurance updates.
- Provided front-line customer service and managed pharmacy operations documentation.
Education
Business Information & Analytics
Purdue University Northwest
Hammond, IN01.2024
Biology
University of Southern Indiana
Evansville, IN01.2013
Skills
- Insurance Verification (Commercial, Medicare, Medicaid)
- Customer & Patient Service Excellence
- Data Entry & Record Management
- Prior Authorizations & Reimbursement Counseling
- Multi-System Navigation & Documentation
- Call Center Operations (Inbound & Outbound)
- Scheduling & File Management
- Inventory & Supply Chain Coordination
- HIPAA Compliance & Confidentiality
- - Microsoft Office (Excel, Word, Outlook)
- - Copay Assistance & Access Program Support
- - Problem Resolution & Escalation
Timeline
Medical Assistant / Pharmacy Technician
Dermio Dermatology
04.2021 - 02.2024
COVID-19 Screener
Franciscan Physician Network
11.2020 - 06.2022
Certified Pharmacy Compliance Technician III / Sterile Products
Vanderbilt University Medical Center
05.2016 - 06.2020
Certified Pharmacy Technician – Inpatient
Owensboro Health Regional Hospital
07.2014 - 12.2015
Certified Pharmacy Technician
Walgreens
06.2012 - 05.2014
Biology
University of Southern Indiana
Business Information & Analytics
Purdue University Northwest
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