Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Keeney

Aurora,IL

Summary

Dynamic and dedicated professional with a strong work ethic, honed through experience at Meijer. Skilled in problem-solving and conflict resolution, I excelled in enhancing customer satisfaction and fostering relationships. My patience and empathy allowed me to create a supportive environment, ensuring a positive experience for both children and customers alike. A sense of humor doesn't hurt either...

Overview

15
15
years of professional experience

Work History

Babysitter/Nanny

Multiple
01.2011 - Current
  • Played games, worked on puzzles, and read books to young children (namely pretend games, including inventing the "Bob 1 and Bob 2" system).
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Cashier/Candy Stocker

Meijer
03.2024 - 08.2025
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Cashier

Mariano's Fresh Market
01.2016 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Closed store properly
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Metea Valley High School
Aurora, IL
06.2014

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Critical thinking
  • Flexible scheduling
  • Conflict resolution

Timeline

Cashier/Candy Stocker

Meijer
03.2024 - 08.2025

Cashier

Mariano's Fresh Market
01.2016 - 08.2017

Babysitter/Nanny

Multiple
01.2011 - Current

High School Diploma -

Metea Valley High School

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Jenna Keeney