Jeniffer Olavarria
Grayslake
Summary
Dedicated healthcare professional with 6 years of experience in modern practices across diverse populations. Skilled in electronic health record systems and insurance verification, delivering strong administrative support while enhancing customer relations. Capable of managing multiple tasks efficiently in fast-paced environments, ensuring accuracy and timeliness in all clerical responsibilities.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Bordertown Anesthesia
04.2021 - Current
- Answered phone calls and emails, facilitating clear communication and timely responses.
- Documented all phone messages and inquiries for reference.
- Monitored and updated employee credentials for compliance.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintain the Calendar for assignments.
- Keep track of hours, fill out Time sheets.
- Procured office supplies, supporting uninterrupted office operations and resource availability.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Surgical Assistant
Oral Surgery Associates
Chicago
07.2009 - 12.2011
- Coordinated pre-surgery consultations to prepare patients for procedures and address concerns.
- Assisted dentist during surgical procedures, ensuring patient safety and comfort while monitoring post-op recovery.
- Prepared and maintained surgical rooms in accordance with OSHA standards.
- Performed X-ray and CT scan procedures to assist in patient diagnosis.
- Scheduled and confirmed appointments.
- Provided administrative support to facilitate efficient office operations and maintain patient records.
- Documented all activities related to customer service requests.
Surgical Assistant
Atlanta Oral & Facial Surgery
Cumming
06.2006 - 06.2009
- Lead travel surgical assistant for dentist when he traveled to other locations for surgeries.
- Coordinated pre/post-op patient care to ensure seamless recovery and satisfaction.
- Managed surgical appointments to optimize patient flow and minimize delays.
- Prepared and maintained surgical rooms to uphold safety and compliance with OSHA standards.
- Utilized scheduling software to optimize workflow and reduce conflicts.
- Coordinated and confirmed patient appointments to ensure timely service.
- Verified insurance and pharmaceutical coverages.
- Documented interactions in the system for accurate record-keeping and follow-up.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on product features to improve satisfaction levels.
Cardiovascular Surgical Technician
Kendall Regional Medical Center
Kendall
07.2002 - 08.2004
- Prepared and maintained surgical rooms in accordance with OSHA standards.
- Supported surgical teams by circulating between them, facilitating effective communication and coordination for optimal patient care.
- Prepared patients for cardiology procedures by explaining steps and addressing concerns, enhancing patient comfort.
- Transported patients safely to rooms for heart cath procedures, ensuring readiness for timely interventions.
Customer Service Rep
Trade Station
Miami
02.1999 - 11.2001
- Managed high-volume inbound calls to assist customers with inquiries.
- Resolved customer complaints through effective communication and problem-solving.
- Provided accurate product information and troubleshooting support to callers.
- Handle technical support calls, assist customer with software issues.
- Diagnosed customer problems while utilizing troubleshooting tools and techniques effectively.
- Documented customer interactions in CRM systems to ensure accurate follow-up.
- Educated customers on product features, enhancing their overall satisfaction.
Education
Certification - Medical Billing & Coding
Penn Foster
Chicago, IL05-2026
Vocational Degree/Certification - Cardiovascular Technician
National School of Technology
Miami, FL01-2001
Skills
- Administrative support
- Appointment management
- Documentation management
- Data entry and processing
- Invoice management
- Claim processing
- Eligibility verification
- Bilingual communication (English/Spanish)
- Microsoft Outlook proficiency
- Customer service
- Multitasking skills
- Patient care
- Healthcare support
Personal Information
Title: Healthcare Professional
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Bordertown Anesthesia
04.2021 - Current
Surgical Assistant
Oral Surgery Associates
07.2009 - 12.2011
Surgical Assistant
Atlanta Oral & Facial Surgery
06.2006 - 06.2009
Cardiovascular Surgical Technician
Kendall Regional Medical Center
07.2002 - 08.2004
Customer Service Rep
Trade Station
02.1999 - 11.2001
Certification - Medical Billing & Coding
Penn Foster
Vocational Degree/Certification - Cardiovascular Technician
National School of Technology