Jenifer Petrucci
Sugar Grove
Summary
Driven professional with more than ten years of expertise in revenue cycle. Skilled in problem-solving and clear communication, possessing a history of leading projects that streamline revenue processes and improve departmental efficiency.
Overview
36
36
years of professional experience
Work History
Lead Revenue Cycle Specialist
Fox Valley Orthopedics
Geneva
04.2024 - Current
- Develops, implements, and monitors workflows across revenue cycle to enhance operational efficiency.
- Influences organizational change by leading initiatives that improve revenue cycle processes.
- Proactively provides recommendations and actively leads initiatives within the department.
- Leads the Work Comp, Personal Injury and Motor Vehicle claims resolution process
- Collaborates with healthcare providers to resolve billing discrepancies.
- Monitors accounts receivable aging reports to identify and follow up on outstanding payments.
- Maintains updated knowledge of payer policies and reimbursement guidelines.
- Supports Revenue Cycle Director by monitoring departmental priorities to ensure alignment with performance goals.
- Stays up to date on EHR system releases and how they impact workflows
Patient Account Specialist
Fox Valley Orthopedics
Geneva
01.2020 - 04.2024
- Managed patient billing inquiries and resolved account discrepancies efficiently.
- Coordinated communication among patients, physicians, and insurance providers to facilitate timely resolution of inquiries.
- Collaborated with relevant parties to resolve billing issues and expedite processing of insurance claims and patient payments.
- Monitored accounts receivable to ensure timely follow-up on outstanding balances.
- Educated patients on billing procedures and insurance processes clearly.
- Assisted patients with payment plans and financial arrangements as needed.
- Communicated with patients regarding payment plans and past due accounts.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Provided estimates for surgeries, injections and self pay.
- Collaborated with Powers & Moon on MVA and PI cases to ensure effective case management.
- Reviewed and placed accounts with Collection agency
Patient Account Representative
Advocate Dreyer
Aurora
02.2015 - 01.2020
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Coordinated payment plans, clarifying financial responsibilities to enhance patient understanding.
- Monitored accounts receivable aging reports, ensuring accuracy and facilitating timely follow-up on outstanding balances.
- Assisted patients with understanding their statements and benefits coverage.
- Reviewed EOB statements from insurance companies for accuracy, aligning them with provider charges to minimize discrepancies.
- Communicated with healthcare providers to gather necessary documentation for claims.
- Evaluated accounts to determine eligibility for Collection Agency placement
- Processed legal documents, liens, and payments to correct outstanding claims and balances.
Patient Service Representative
Edward Hospital Cancer Center
Naperville
01.2012 - 12.2014
- Schedules Oncology, Laboratory, Chemotherapy and Infusion appointments
- Managed incoming calls to deliver timely patient service and support
- Registers new patients
- Covered front desk and greeted patients to create welcoming environment
- Verified insurance information and collected co-pays to facilitate smooth patient transactions
- Scans Insurance cards, IDs, referrals, diagnostic orders, consents & authorizations into Epic EHR.
- Knowledge of current contracted and non-contracted insurance information from all patients
- Knowledge of Medicare/Medicaid rules and regulations as well as managed care products
Patient Billing Representative
Edward Management Corporation
Warrenville
05.2010 - 07.2012
- Managed billing adjustments and corrections promptly.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Assisted in resolving complex problems related to patient billing issues.
- Ensured accurate CPT and ICD9 coding by utilizing appropriate resources
- Enters charges in a timely and accurate manner.
- Utilized billing software to track and document payment collections.
Patient Service Representative I & II
Central DuPage Physicians Group
Glen Ellyn
02.2000 - 06.2009
- Provided excellent customer service to patients in a fast-paced healthcare environment.
- Handled patient inquiries and scheduled appointments with precision, contributing to streamlined patient flow.
- Facilitated effective communication between medical staff and patients, enhancing understanding and satisfaction.
- Verified insurance information and obtained pre-authorizations.
- Checked encounter forms to ensure accurate charge capture.
- Charge entry, use of ICD-9 and CPT codes.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Handled administrative responsibilities like filing, faxing, and photocopying.
Medical Secretary
Illinois (Elm) Kidney Stone Center
Hinsdale
10.1998 - 01.2000
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Facilitated communication between patients and healthcare providers, improving patient satisfaction and service delivery.
- Maintained accurate medical records and ensured compliance with health regulations.
- Processed insurance claims and verified patient eligibility, ensuring timely access to healthcare services.
- Coordinated surgical procedure scheduling for multiple surgeons, improving operating room utilization.
- Utilized Medical Manager software for efficient management of patient records and scheduling.
- Prepared daily deposits and managed accounts receivables for accurate financial tracking.
Office Aide/Director of Medical Records
Orthopaedic Associates of Dupage
Carol Stream
04.1990 - 10.1998
- Coordinated record retrieval with healthcare providers to ensure timely access to patient information.
- Processed medical record requests from patients and authorized parties, facilitating efficient information flow.
- Managed patient records using electronic health record systems.
- Ensured accuracy of medical documentation during audits.
- Maintained confidentiality of sensitive patient information diligently.
- Adhered to HIPAA guidelines when handling protected health information.
- Organized and managed confidential patient information through collection, filing, scanning, and retrieval, ensuring data integrity and accessibility.
- Answered inquiries regarding the status of patient records or their availability.
- Performed data entry into electronic health record systems.
Education
Certificate in Physician Office Coding And Billing - Physician Office Coding And Billing
College of DuPage
Glen Ellyn, IL03-2003
Skills
- Accounts receivable management
- Claim resolution processes
- Revenue enhancement
- Workflow enhancement
- Analytical problem solving
- Attention to detail
- Effective communication
- Teamwork
Timeline
Lead Revenue Cycle Specialist
Fox Valley Orthopedics
04.2024 - Current
Patient Account Specialist
Fox Valley Orthopedics
01.2020 - 04.2024
Patient Account Representative
Advocate Dreyer
02.2015 - 01.2020
Patient Service Representative
Edward Hospital Cancer Center
01.2012 - 12.2014
Patient Billing Representative
Edward Management Corporation
05.2010 - 07.2012
Patient Service Representative I & II
Central DuPage Physicians Group
02.2000 - 06.2009
Medical Secretary
Illinois (Elm) Kidney Stone Center
10.1998 - 01.2000
Office Aide/Director of Medical Records
Orthopaedic Associates of Dupage
04.1990 - 10.1998
Certificate in Physician Office Coding And Billing - Physician Office Coding And Billing
College of DuPage