Jenesis Hill
Bloomington
Summary
Administrative professional with 5+ years of experience in documentation, client communication, and office coordination. Proficient in Microsoft Office, data systems, and multitasking in fast-paced environments. Known for being dependable, thorough, and service-focused.
Overview
8
8
years of professional experience
6055
6055
years of post-secondary education
1
1
Certification
Work History
Home Health Team Assistant
OSF Saint Francis Medical Center
Bloomington
12.2025 - Current
- Managed and coordinated home health referrals using Epic EMR, ensuring timely patient onboarding
- Scheduled and organized start-of-care (SOC) visits based on clinician availability and patient needs
- Monitored and prioritized high-volume work queues, including urgent and time-sensitive referrals
- Communicated with patients, providers, and clinical staff to coordinate care and confirm services
- Processed incoming and outgoing mail, ensuring accurate distribution of patient-related documents
- Scanned and uploaded medical records and documentation into patient charts, maintaining accuracy and compliance
Caregiver/CNA
Synergy
01.2018 - Current
- Assisted with daily tasks, including bed-making, hygiene, and patient mobility
- Documented patient behavior, reported health changes, and provided emotional support
- Supported patients with meals, medication reminders, and activities to enrich social engagement
Client Care Representative
Country Financial
01.2021 - 03.2022
- Handled client inquiries and billing issues with a focus on one-call resolution
- Processed policy updates, premium adjustments, and documented interactions for collaborative service delivery
Claims Associate
State Farm Claims
01.2020 - 01.2021
- Investigated and processed claims, ensuring policy coverage and effective resolution
- Conducted interviews to gather facts, provided claim updates, and supported team leaders in complex cases
Direct Support Professional/CNA
Marcfirst
01.2018 - 01.2021
- Monitored vital signs, facilitated daily tasks, and promoted community integration for individuals with developmental disabilities
- Provided companionship and ensured patient well-being through personal care, recreation, and medical assistance
- Guided clients in developing life skills to enhance their independence and quality of life
Bank Customer Service Representative
State Farm Bank
11.2018 - 01.2020
- Provided customer support for account inquiries, balance checks, and product information
- Engaged with clients and employees through various channels, ensuring a positive banking experience
Education
Certificate - Administrative Office Professional
Heartland Community College
Normal, ILCertificate - Certified Nursing Assistant
Heartland Community College
Normal, ILHigh School Diploma -
Bloomington High School
Bloomington, ILSkills
- Client Support & Communication
- Records & File Management
- Data Entry & Accuracy
- Microsoft Word, Excel, Outlook
- Confidentiality & HIPAA Compliance
- Problem Solving
- Task Prioritization
- Office Administration
- Team Collaboration
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Home Health Team Assistant
OSF Saint Francis Medical Center
12.2025 - Current
Client Care Representative
Country Financial
01.2021 - 03.2022
Claims Associate
State Farm Claims
01.2020 - 01.2021
Bank Customer Service Representative
State Farm Bank
11.2018 - 01.2020
Caregiver/CNA
Synergy
01.2018 - Current
Direct Support Professional/CNA
Marcfirst
01.2018 - 01.2021
Certificate - Administrative Office Professional
Heartland Community College
Certificate - Certified Nursing Assistant
Heartland Community College
High School Diploma -
Bloomington High School