Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEN OSBORNE

Aurora,Illinois

Summary

Accomplished Operations and Customer Service Manager with over a decade of experience at TD Tom Davies, a bespoke eyewear company specializing in custom-fit frames. Extensively trained in custom eyewear processes, skilled in managing day-to-day office operations, and effective in cultivating positive, long-term customer relationships.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

13
13
years of professional experience

Work History

US Operations Manager

TD Tom Davies
09.2019 - Current
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and implemented strategies to maximize customer satisfaction.

US Customer Service / Office Manager

TD Tom Davies
05.2012 - 09.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Ensured that all customer inquiries were answered promptly and professionally.
  • Streamlined office procedures for improved productivity, resulting in better service delivery to customers.

Education

No Degree -

Elgin Community College
Elgin, IL

Skills

  • Problem-Solving
  • Operations Management
  • Management
  • Inventory Control
  • Problem-solving
  • Team leadership
  • Customer service
  • Inventory management
  • Operations oversight

Timeline

US Operations Manager

TD Tom Davies
09.2019 - Current

US Customer Service / Office Manager

TD Tom Davies
05.2012 - 09.2019

No Degree -

Elgin Community College
JEN OSBORNE