Jeffrey Stokes
Glenwood
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team.
Overview
22
22
years of professional experience
Work History
Telecommunications Field Tech (CONTRACT)
Safmuv Enterprises
Chicago, IL
07.2024 - 07.2025
- Installed and maintained structured cabling systems, including Cat6 and fiber optics.
- pulled and terminated cat 5, and cat 6 wiring
- tested and labeled all wiring upon completion
- Performed routine service calls, diagnosing and resolving connectivity and hardware issues.
- Worked closely with clients and team members to deliver efficient, on-time project completion.
- Maintained compliance with job site safety standards and PPE usage.
Level 2 Service Technician
Wachter
Lowell, AR
01.2023 - 07.2024
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems, within different systems. cameras, switches, POS, phones, paging
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
Telecommunications Technician
IBEW Local 701, International Brotherhood of Electrical Workers
Warrenville, IL
06.2003 - 11.2022
- Installed wiring devices for various systems, such as CCTV, fire alarm, security, wireless AP's, and VOIP cameras
- Terminate, pull, Cat 5, Cat 5e, and Cat 6, and fiber cables as necessary to establish both voice and data networks
- Design cable pathway systems in Data Centers and Server Rooms
- Build and install racks, dresses and terminates IDF and MDF closets
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Measured, cut, spliced and installed wires and cables.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Ran wires between components and to outside cable systems.
- Installed network interface devices and rearranged inside wiring.
- Laid out cabling plans and ran through buildings to desired locations.
Education
Some College (No Degree) - Computer Networking And Telecommunications
IBEW Local 701 Apprenticeship Training Program
Skills
- Safety Awareness
- PPE Use
- Good Work Ethic
- Supervision & Leadership
- Computer Skills
- Reliable & Trustworthy
- Customer Service
Timeline
Telecommunications Field Tech (CONTRACT)
Safmuv Enterprises
07.2024 - 07.2025
Level 2 Service Technician
Wachter
01.2023 - 07.2024
Telecommunications Technician
IBEW Local 701, International Brotherhood of Electrical Workers
06.2003 - 11.2022
Some College (No Degree) - Computer Networking And Telecommunications
IBEW Local 701 Apprenticeship Training Program