Summary
Overview
Work History
Skills
Websites
Assessments
Personal Information
Timeline
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Jeffrey Santo

New Lenox,IL

Summary

Experienced sales professional with expertise in B2B sales and direct consumer interactions. Skilled at cultivating client relationships, ensuring regulatory compliance, and leveraging financial software tools. Known for reliability and adaptability in meeting evolving requirements and driving organizational success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, willing to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Sr. Loan Officer

Novus Home Mortgage
02.2024 - Current
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
  • Increased mortgage revenue by developing targeted marketing campaigns aimed at specific customer segments.
  • Created detailed reports analyzing potential borrowers'' creditworthiness, presenting findings to management for informed decision-making purposes.
  • Proactively identified solutions for customers experiencing credit issues.

Senior Loan Officer

KEY MORTGAGE
02.2022 - 12.2023
  • Self-generated Loan applications through referral partners.
  • Average 10mil year.
  • Train fellow LO's and Realtors on social media marketing
  • Mentored junior loan officers, sharing expertise and knowledge to improve overall team performance.
  • Conducted comprehensive market research to identify emerging trends and design competitive loan products accordingly.
  • Maintained strict compliance with industry regulations, ensuring accuracy in disclosures and adherence to lending guidelines.
  • Explained very technical financial information to applicants in easy to understand language.

Branch Manager/Loan Officer

Fairway Independent Mortgage Corporation
02.2019 - 04.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Developed strong relationships with customers through high levels of customer service.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.

Mortgage Banker

BMO Harris Bank
08.2014 - 08.2019
  • Managed up to 7 branches in NW Indiana and Illinois
  • Worked with underwriters to fix application problems and resolve issues.
  • Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
  • Exceeded sales goals consistently by developing strong relationships with clients and realtors.
  • Streamlined application processes for faster approvals, ensuring timely closings on mortgage loans.
  • Proactively identified opportunities for cross-selling additional products or services to existing clients.
  • Conducted thorough analyses of applicants'' financial status, credit, and property evaluations to determine loan feasibility.
  • Maintained a high level of product knowledge, staying current with industry trends and regulations.
  • Managed risk exposure through careful adherence to established guidelines during loan origination process.
  • Continuously monitored market conditions to identify potential changes impacting borrower eligibility or lending policies.
  • Delivered prompt communication with all parties involved in transactions, fostering strong professional relationships.

Senior Territory Manager

The Coca-Cola Company
03.2008 - 07.2012
  • Retained key accounts through diligent relationship management, understanding client needs, and ensuring timely delivery of services.
  • Organized and participated in trade shows, conferences, and other events to raise brand awareness while networking with potential clients.
  • Expanded market share by identifying opportunities, conducting competitor analysis, and tailoring product offerings to meet customer needs.

Skills

  • Sales Management
  • Field sales expertise
  • Financial services expertise
  • Client relationship management
  • Lead generation through calls
  • Experience with Salesforce
  • Customer engagement
  • Relationship Management
  • Analytical problem-solving
  • Superior negotiation techniques
  • Strategic business development

Assessments

  • Sales skills, Proficient, 2023-01-01
  • Customer focus & orientation, Proficient, 2023-01-01
  • Social media, Proficient, 2023-01-01

Personal Information

  • Title: Sales professional
  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

Timeline

Sr. Loan Officer

Novus Home Mortgage
02.2024 - Current

Senior Loan Officer

KEY MORTGAGE
02.2022 - 12.2023

Branch Manager/Loan Officer

Fairway Independent Mortgage Corporation
02.2019 - 04.2022

Mortgage Banker

BMO Harris Bank
08.2014 - 08.2019

Senior Territory Manager

The Coca-Cola Company
03.2008 - 07.2012

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Jeffrey Santo