Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Mulholland

Steeleville,IL

Summary

Dedicated Correctional Counselor with a proven track record at IDOC, adept at problem-solving and effective communication. Enhanced inmate rehabilitation through targeted counseling and crisis intervention, ensuring safety and mental health stability. Skilled in organizational management, consistently fostering positive change and supporting team development in high-pressure environments.

Overview

24
24
years of professional experience

Work History

Correctional Counselor

IDOC
08.2019 - Current
  • Counseled approximately 200 individuals in custody either individually or group settings to bring problems to light and implement potential solutions.
  • Addressed behavior and stability of individuals in custody to root out concerning connections or mental health issues.
  • Conducted interviews for hiring of individuals in custody job positions to identify optimal candidates.
  • Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
  • Facilitated group therapy sessions for individuals in custody addressing substance abuse, anger management, and life skills development.
  • Enhanced facility safety with thorough assessments of individuals in custody mental health and risk levels, ensuring appropriate placement in programs and housing units.
  • Provided crisis intervention services as needed, deescalating potentially dangerous situations involving individuals in custody conflicts or self-harm incidents.
  • Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
  • Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.

Library Associate

IDOC
05.2019 - 08.2019
  • Managed the interlibrary loan system to ensure timely access to materials from other libraries for patrons in need.
  • Conducted inventory audits periodically ensuring minimal loss of assets while keeping an updated record of library resources.
  • Streamlined book circulation process for improved efficiency and reduced wait times for patrons.
  • Enhanced library user experience by providing exceptional customer service and assisting with information requests.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.

Correctional Officer

IDOC
08.2010 - 05.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of individuals in custody to identify and confiscate contraband and other prohibited items.
  • Maintained individual in custody safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching individuals in custody's, cells, and common areas.
  • Observed and supervised individuals in custody throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted individuals in custody to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of individuals in custody incidents or infractions using electronic databases or written logs as required.
  • Tracked individuals in custody through head counts, visitor logs, and scheduled activities.
  • Promoted individual in custody welfare by monitoring and addressing health concerns promptly.

Grocery Store Manager

Dave's Food Center
03.2001 - 08.2010
  • Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
  • Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
  • Promoted an inclusive work environment by fostering teamwork among employees from diverse backgrounds and skill sets.
  • Optimized space utilization within the store layout for improved product visibility, easier navigation, and increased sales opportunities.
  • Developed a strong rapport with customers by responding promptly to inquiries, addressing concerns effectively, and ensuring their shopping experience was enjoyable.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Substitute Teacher

Monroe/Randolph Counties
08.2009 - 05.2010
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student performance and provided feedback to inform instruction.

Temporarily Assignment-Roads

IDOT
05.2008 - 08.2009
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisting with re-inventory of roads and GPSing new roads.
  • Learned and adapted quickly to new technology and software applications.
  • Incorporated new information into multiple programs such as IRIS, GIS, and ISIS.
  • Made many different types of county and district maps using GIS.
  • Assisted with setting traffic counters as well as various clerical duties

Manager/Server Manager

Alongi's Italian Restaurant
10.2006 - 12.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Ran daily reports

Education

Bachelor of Science - Kinesiology

Southern Illinois University, Carbondale
Carbondale, IL
05-2009

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Effective communication

Timeline

Correctional Counselor

IDOC
08.2019 - Current

Library Associate

IDOC
05.2019 - 08.2019

Correctional Officer

IDOC
08.2010 - 05.2019

Substitute Teacher

Monroe/Randolph Counties
08.2009 - 05.2010

Temporarily Assignment-Roads

IDOT
05.2008 - 08.2009

Manager/Server Manager

Alongi's Italian Restaurant
10.2006 - 12.2007

Grocery Store Manager

Dave's Food Center
03.2001 - 08.2010

Bachelor of Science - Kinesiology

Southern Illinois University, Carbondale

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