Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
On Road Supervisor
UPS
06.2007 - Current
.
Enhanced driver performance through comprehensive training and ongoing evaluation of methods.
Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
Cultivated a strong sense of accountability among the work group by setting clear expectations for job performance.
Election Judge
Kane County
03.2006 - 03.2011
Handled sensitive situations with discretion, addressing any concerns or complaints from voters professionally.
Educated first-time voters on their rights and responsibilities as citizens participating in the democratic process.
Demonstrated commitment to civic engagement by consistently volunteering as an Election Judge in multiple election cycles.
Processed provisional ballots accurately, enabling every eligible vote to be counted fairly.
Ensured a fair election by strictly adhering to established protocols and guidelines.
Front End Supervisor
Michaels Arts And Crafts
08.2003 - 10.2010
Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Created employee schedules to align coverage with forecasted demands.