Jeffrey Allen
Hooppole
Summary
Experienced corporate professional with a strong track record of driving strategic initiatives and achieving operational excellence. Skilled at fostering a collaborative environment that encourages teamwork and innovation, leading to tangible results. Demonstrates exceptional leadership and strategic planning abilities while adapting to the dynamic needs of the business landscape.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate, Director of Construction
Mediacom Communications Corporation
03.2015 - 02.2024
- 2015-2017 Technical Operations Supervisor: Supervised a team of 11 installation and service technicians
- Successfully created a team culture which reduced turnover and increased productivity
- I created a dynamic and fun environment focused on customer service, and accountability through strategic coaching and mentoring
- 2017-2019 Regional Construction Manager: Approval of all project designs and ROI's, was responsible for the labor budget and material BOMs
- My team consisted of 2 Construction Supervisors and 16 Construction Coordinators across 9 states in the Midwest
- 2019-2024 Corporate Director of Construction: I was responsible for the standardization of company procedures
- Ensured contractual obligations were fulfilled by contracting companies
- Oversaw the onboarding of new contracting companies
- Reviewed rate sheets year over year to maintain competitiveness within the build areas of the company
- Vetted contractors' safety protocols, their machinery, and warehousing abilities
- Created and implemented live project tracking procedure and policy
- Responsible for monthly and yearly budget expectations per type of network construction
- Created an incentive/bonus program for the coordinators/supervisors and managers that in turn, would improve morale, increase productivity and drive quality
- It was my duty to build relationships/partnerships with our contracting companies
- My coverage area consisted of 22 states with a network spanning over 1600 cities and towns
- I provided guidance and outside the box thinking on any project that came upon challenges across the regions
- My drive and perseverance were instrumental in making sure project deadlines were met or delays were clearly explained
Director - Five Rivers SCTE Chapter (Society of Telecommunications Engineers)
01.2017 - 01.2023
- Promote and drive the chapters training events
- Work with fellow ISP's and vendors on the development of best practices
- Installation, Mainline HFC (Hybrid Fiber Coaxial Networks) and Fiber Splicing
- Judge (Cable Games) ISPs Technician Competition
- Participate in the SCTE Expo
Sr. Technical Operations Manager
NPG Cable / Suddenlink Communications
01.2007 - 01.2015
- I was responsible for service installations and trouble calls at NPG Cable, where I quickly became a lead within the ranks. In 2008, NPG Cable was purchased by Suddenlink Communications, where I was offered a lineman position and became responsible for outage restoration, line repairs, and new build activation. From 2009 to 2010, I advanced to Construction/Lineman at Suddenlink Communications and successfully lead the 1Gz Node + 2 upgrade projects in the northern markets of Arizona.
- 2015 Promoted to Technical Operations Manager
- Reduced downtime by proactively identifying potential issues through system monitoring tools and addressing them promptly.
- Streamlined communication between cross-functional teams, leading to improved project delivery times.
- Ensured compliance with industry best practices and regulatory standards by conducting regular audits and assessments.
- Collaborated with stakeholders to define project scope and requirements, ensuring alignment with business goals.
- Oversaw daily operational activities within the technical department, including resource allocation, workload distribution, and priority setting.
- Created comprehensive documentation for internal procedures, enhancing knowledge sharing among team members.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
- Spearheaded the adoption of automation tools for routine tasks, freeing up team resources for higher-priority projects.
- Provided ongoing training and development for technical staff.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Collaborated with leadership staff to determine appropriate budgets.
- Oversaw testing of equipment and components to check for defects.
- Successfully managed multiple high-priority projects concurrently while maintaining strict deadlines and budgets.
Education
High School Diploma -
Providence Catholic
New Lenox, ILSkills
- Organizational leadership
- Ethics and integrity
- Operations management
- Strategic partnerships
- Corporate governance
- Industry networking
- Cross-functional team leadership
- SCTE Certified Broadband Premise Installation (BPI)
- SCTE Certified Broadband Premise Expert (BPE)
- SCTE Certified Broadband Distribution Specialist (BDS)
- SCTE Construction Engineering Professional (CEP)
- SCTE Broadband Transport Specialist (BTS)
Certification
- NCTI - Master Tech
- SCTE - BPI - Broadband Premise Installer
- SCTE - BPE - Broadband Premise Expert
- SCTE - BDS - Broadband Distribution Specialist
- Adult, Child and K9 - CPR Certified
Accomplishments
Achieved a 3% variance on a construction budget spend expectation of 93 million dollars for 2023.
Created and implemented bonus initiative which increased productivity and quality while reducing turnover.
Increased Prime Contractor partnerships from 22 to 74 companies
Successfully rebuilt the construction leadership and construction coordinators staff in Des Moines IA.
Successfully Directed the Construction of FTTH, Network Upgrade, Commerical Enterprise, Forced Relocation, and Routine Maintenance Projects across 22 States and 1600 cities and towns.
Timeline
Director - Five Rivers SCTE Chapter (Society of Telecommunications Engineers)
01.2017 - 01.2023
Corporate, Director of Construction
Mediacom Communications Corporation
03.2015 - 02.2024
Sr. Technical Operations Manager
NPG Cable / Suddenlink Communications
01.2007 - 01.2015
High School Diploma -
Providence Catholic
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