Dedicated small business owner with proven strengths in problem solving, staff hiring, and inventory control. Committed to enhancing service delivery and maximizing team performance.
Overview
18
18
years of professional experience
Work History
Small Business Owner
Self
Pekin
05.2012 - Current
Managed daily operations, optimizing workflow of business activities.
Trained and supervised staff, improving service delivery and team effectiveness.
Operations Manager
Overhead Door of Central IL.
Washington
06.2008 - 05.2012
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed daily operations of overhead door installations and repairs.
Coordinated schedules for technicians and service teams effectively.
Oversaw inventory management and procurement of necessary supplies.
Maintained customer communication regarding service updates and inquiries.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.