Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jecca Sample

Elizabeth

Summary

Dynamic team player with experience in customer service. Known for effective communication and conflict resolution, contributing to improved workflows and enhanced customer satisfaction.

Overview

7
7
years of professional experience

Work History

Associate

Kohl's
Bloomington
07.2024 - 07.2025
  • Assisted team with daily operations and administrative tasks.
  • Collaborated with colleagues to streamline workflow processes effectively.
  • Built relationships with customers by providing friendly customer service.

Instructor

Four Mounds Ropes Course (Seasonal)
Dubuque
04.2018 - 07.2024
  • Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
  • Ensured safety protocols during climbing activities for all participants.
  • Assisted climbers with harness fitting and proper belaying techniques.

Assistant Manager

Circle K
Bloomington
08.2023 - 06.2024
  • Trained and mentored new staff on customer service best practices.
  • Managed inventory levels and conducted regular stock audits.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Supervised daily operations to ensure smooth store functioning.

Front Desk Receptionist

Eagle Ridge Resort
Galena
02.2023 - 08.2023
  • Greeted guests warmly and directed them to appropriate areas.
  • Scheduled appointments and maintained accurate times for the shuttle system.
  • Managed multi-line phone system, routing calls efficiently.

Assistant Teacher

Little Rascals Daycare Center
Dubuque
09.2022 - 08.2023
  • Completed day-to-day duties accurately and efficiently. (Bottles, nap time, and diaper change)
  • I interacted and worked on children's development and motor skills.
  • Built relationships with parents and children throughout the whole daycare.

Team Member

Culver's
Galena
05.2018 - 11.2019
  • Delivered exceptional customer service in a fast-paced restaurant environment.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Handled cash transactions accurately at the front counter.

Education

Psychology

Illinois State University
Normal, IL
12-2026

Skills

  • Customer service
  • Conflict resolution
  • Inventory management
  • Computer skills
  • Multitasking and organization
  • Point of sale operation

References

References available upon request.

Timeline

Associate

Kohl's
07.2024 - 07.2025

Assistant Manager

Circle K
08.2023 - 06.2024

Front Desk Receptionist

Eagle Ridge Resort
02.2023 - 08.2023

Assistant Teacher

Little Rascals Daycare Center
09.2022 - 08.2023

Team Member

Culver's
05.2018 - 11.2019

Instructor

Four Mounds Ropes Course (Seasonal)
04.2018 - 07.2024

Psychology

Illinois State University

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Jecca Sample