Jeanne Messer
Customer Service Administrator
Belleville
Summary
Organized professional with experience in customer service, administrative support, and childcare. Expertise in managing classroom behavior and fostering positive environments while effectively communicating with diverse groups. Strong multitasking abilities, proficiency with phone systems, and commitment to maintaining organized records. Ready to enhance operational efficiency and client satisfaction in a Front Desk Assistant role.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Front Desk Associate/Receptionist
Regency Manor
07.2025 - 06.2026
- Greet guests via phone and in person courteously, directing calls appropriately and taking concise messages.
- Foster a welcoming environment for all residents.
- Complete maintenance request forms for residents as needed.
- Reconcile the cash box and prepare the evening deposit.
- Ensure all packages are meticulously organized and secured in the closet until resident pickup.
- Regularly inspect public restrooms, addressing and correcting any issues such as refilling supplies or emptying trash receptacles.
- Serve and deliver dinner from 4-6 PM, Monday through Friday, followed by washing and storing dishes, and wiping down dining room tables.
- Plan, organize, procure supplies for, and instruct craft classes for residents twice monthly.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, resolving guest inquiries and enhancing satisfaction.
- Conducted craft classes, fostering creativity and engagement among diverse participants.
- Coordinated class schedules and materials, optimizing resource allocation and participant experience.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained cleanliness and organization of front desk area.
- Performed basic daily bookkeeping tasks.
Kids Care Worker
First Baptist Church
09.2021 - 05.2026
- Developed and implemented age-appropriate activities to promote holistic child development.
- Supervised and ensured the safety and well-being of children from infancy through school age.
- Cultivated positive relationships with parents and guardians through regular updates on child progress, enhancing trust and collaboration.
- Fostered a nurturing atmosphere that encouraged children to express themselves creatively through arts and crafts, boosting their confidence and self-expression.
- Promoted physical activity through outdoor play, games, and structured exercises suitable for each age group.
- Stimulated imaginative play by offering a variety of engaging toys and games that promoted creativity and problem-solving skills.
- Stimulated imaginative play by offering a variety of engaging toys and games, enhancing children's creativity and problem-solving skills.
- Exhibited patience and understanding when managing challenging behaviors or emotional responses from children under my care.
- Maintained a clean and sanitary environment by regularly sanitizing toys, equipment, and play areas.
- Assisted with meal preparation and feeding, adhering to dietary guidelines provided by parents/guardians.
Substitute Teacher
First Baptist Academy
10.2022 - 05.2026
- Managed classroom behavior and fostered a positive learning atmosphere in the regular teacher's absence.
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter.
- Provided individualized support to students requiring additional assistance or clarification.
- Executed lesson plans provided by the absent teacher, ensuring curriculum continuity.
- Administered tests, quizzes, and assignments in accordance with established guidelines.
- Utilized technological tools, such as interactive whiteboards and educational software, to enhance instructional delivery.
- Encouraged active student participation through collaborative activities, discussions, and hands-on learning opportunities.
- Ensured a safe environment by enforcing school policies on safety protocols during emergencies.
- Assessed student progress through various evaluation methods, providing constructive feedback regularly.
Education
Bachelor's degree - Music/Business
Huntingdon College
Montgomery05-1996
Skills
- Front desk
- Call handling
- Office support
- Administrative skills
Payment processing
- Filing
Mail distribution
Multitasking
Time management
Microsoft Office
Typing
Facility coordination
Certification
Substitute Teacher
Timeline
Substitute Teacher
08-2025
Front Desk Associate/Receptionist
Regency Manor
07.2025 - 06.2026
Substitute Teacher
First Baptist Academy
10.2022 - 05.2026
Kids Care Worker
First Baptist Church
09.2021 - 05.2026
Bachelor's degree - Music/Business
Huntingdon College