Jeanine Judge
Crystal Lake
Summary
Dynamic General Manager with a proven track record at Lucky Strike Entertainment LLC, excelling in service delivery management and performance improvement. Expert in budget management and training development, I transformed underperforming teams into high-performing units, enhancing customer satisfaction and operational efficiency. Recognized for fostering a positive workplace culture and driving revenue growth.
Overview
35
35
years of professional experience
4
4
Certifications
Work History
General Manager
Lucky Strike Entertainment LLC
Buffalo Grove
10.2023 - Current
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Drove revenues and team morale by developing and deploying sales contests.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Oversaw budget planning, strategy development, community outreach for organization.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Modeled best practices for sales and customer service.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Managed budgets and financial planning to optimize resource allocation effectively.
- Implemented strategic initiatives to improve overall business performance and growth.
- Fostered a positive workplace culture through employee engagement and recognition efforts.
- Oversaw compliance with industry regulations to ensure organizational integrity and safety.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Regional Training Manager/Senior Managing Partner
Chilis's Bar And Grill
Arlington Heights
07.2005 - 10.2023
- Set clear expectations and created positive working environment for employees.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Culinary Specialist
Darden/Olive Garden Restaurant
Downers Grove
10.1990 - 06.2005
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Directed training programs and development paths for managers and supervisors.
- Directed field training to enhance participants' skills.
- Assisted in training new kitchen employees on food safety and cooking techniques.
- Developed new menu ideas based on seasonal ingredients and customer preferences.
- Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
Education
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow, NY06.1987
Skills
- Service Delivery Management
- Investigating Complaints
- Quality Assurance
- Performance Improvement
- Health Code Compliance
- Inventory Management
- Reliable and Responsible
- Work Planning and Prioritizing
- Servsafe certified in Food Handling, Allergen, Alcohol and Proctor
- Budget management
- Training development
Certification
Servsafe Proctor
Timeline
General Manager
Lucky Strike Entertainment LLC
10.2023 - Current
Regional Training Manager/Senior Managing Partner
Chilis's Bar And Grill
07.2005 - 10.2023
Culinary Specialist
Darden/Olive Garden Restaurant
10.1990 - 06.2005
High School Diploma -
Sleepy Hollow High School