Jeanette Gonzalez
Burbank
Summary
Dynamic Emergency Dispatcher with proven expertise at Peoples Gas, adept in critical thinking and emergency procedures. Skilled in utilizing advanced dispatch software to enhance response efficiency and ensure safety. Recognized for exceptional customer service and situational awareness, fostering teamwork in high-pressure environments while maintaining operational excellence.
Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.
Overview
4
4
years of professional experience
Work History
Emergency Dispatcher
Peoples Gas
02.2025 - Current
- Managed emergency calls, prioritizing responses based on urgency and safety protocols.
- Coordinated communication between field crews and dispatch teams to ensure timely service delivery.
- Utilized advanced dispatch software to track incidents and allocate resources efficiently.
- Assisted in training new dispatchers on operational procedures and emergency response techniques.
- Monitored real-time system alerts, ensuring prompt action on gas leaks or outages.
- Maintained accurate logs of all dispatched incidents for record-keeping and compliance purposes.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Dispatcher
Signature Flight Support CSR
12.2021 - 02.2025
- Coordinated aircraft movements and ensured timely departures and arrivals.
- Monitored weather conditions to adjust flight schedules and maintain operational efficiency.
- Communicated with pilots and ground crew to facilitate smooth operations and resolve issues promptly.
- Utilized flight tracking systems to oversee air traffic and optimize resource allocation.
- Trained new dispatchers on protocols, tools, and best practices for effective communication.
- Collaborated with management to develop contingency plans for unexpected operational challenges.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Developed training materials for onboarding new representatives, ensuring consistency in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Education
Reavis High School
Burbank, ILSkills
- Customer service
- Situational awareness
- PCAD database
- Citrix
- Information gathering
- Emergency procedures
- Teamwork and collaboration
- Verbal and written communication
- Active listening
- OPEN-CIS
- Critical thinking
- Map reading skills
- Operational efficiency
- Cross-functional communication
Timeline
Emergency Dispatcher
Peoples Gas
02.2025 - Current
Dispatcher
Signature Flight Support CSR
12.2021 - 02.2025
Reavis High School
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