Jeanette Byrd
Berkeley
Summary
With a strong foundation in safety and fire safety within the realm of occupational health, I have successfully developed and implemented health programs that enhance workplace safety compliance. My analytical and problem-solving abilities have been instrumental in mitigating risks and ensuring adherence to regulations in collaboration with the Joint Commission. As a dedicated healthcare professional, I possess extensive experience in administrative support and patient care management, and I am recognized for my effective training capabilities and communication skills, which have contributed to streamlined processes and increased team productivity.
Overview
8
8
years of professional experience
Work History
Lead Medical Support Assistant
Edward J Hines VA
12.2025 - Current
- Assisted in patient scheduling and appointment coordination, enhancing workflow efficiency.
- Managed electronic health record entries, ensuring accuracy and compliance with protocols.
- Communicated effectively with healthcare teams to address patient needs and inquiries.
- Supported administrative tasks including document preparation and data entry for medical records.
- Collaborated with clinical staff on patient follow-up procedures to enhance continuity of care.
- Enhanced team productivity by proficiently delegating tasks and coordinating daily operations.
- Reduced administrative errors through meticulous attention to detail in documentation management processes.
- Ensured accurate record-keeping of patient information, maintaining strict confidentiality in compliance with HIPAA regulations.
Fire Inspector
Edward J Hines VA
04.2023 - 12.2025
- Conducted fire safety inspections to ensure compliance with local codes and regulations.
- Identified potential fire hazards and recommended corrective actions to improve safety measures.
- Assisted in developing fire safety plans and emergency response procedures for various facilities.
- Collaborated with local fire departments to enhance community awareness of fire prevention strategies.
- Prepared detailed reports on inspection findings, including recommendations for improvements conducting GPD inspect as well medical foster homes.
- Participated in ongoing training sessions to stay updated on new regulations and best practices in fire safety. Monthly checks of fire extinguishers.
- Repaired and replaced defective fire safety equipment such as fire extinguishers as well issuing hot work permits.
- Administered frequent fire drills to evaluate fire exits, structures and proper functioning.
- Acting EOC Coordinator scheduling EOC rounds in the PL Logic platform as well as conducting them in the hospital
- Preparing monthly reports in the Pl Logic platform for HSC and AIRB meetings.
- EComp training, GPD inspections as the Acting Safety specialist.
- MHEOCC inspections and CEOC generated and presented in this meeting as well.
Advanced Medical Support Assistant
Clement J Zablocki VA
08.2022 - 03.2023
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Developed and maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Facilitated communication between patients and medical staff to improve service delivery and patient satisfaction.
- Assisted in the preparation of medical documentation, enhancing workflow for clinical teams.
- Streamlined patient intake processes, reducing wait times and improving overall patient experience.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Ensured accuracy of medical records and documentation for compliance with VA regulations.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
Community Care Coordinator
Edward J Hines VA
05.2022 - 08.2022
- Coordinated patient care services to enhance accessibility and quality of support.
- Developed individualized care plans in collaboration with healthcare providers and patients.
- Facilitated communication between multidisciplinary teams to ensure seamless service delivery.
- Monitored patient progress and adjusted care plans based on ongoing assessments.
- Implemented community outreach initiatives to promote available healthcare resources.
- Streamlined documentation procedures to improve accuracy and reduce administrative burden.
- Connected patients to appropriate resources by maintaining an up-to-date knowledge of local services and programs.
Advanced Medical Support Assistant
Edward J Hines
02.2019 - 05.2022
- Trained new staff on administrative procedures and software systems to ensure consistent service quality.
- Monitored inventory levels of medical supplies, coordinating timely replenishment to support clinic operations.
- Implemented process improvements that increased efficiency in administrative tasks across the department.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Scheduled in various clinics through out the hospital
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Verified and updated clinical records.
Certified Nursing Assistant Preceptor
Lexington of Lombard
08.2017 - 02.2019
- Mentored new nursing assistants, enhancing training effectiveness and promoting adherence to care protocols.
- Assisted in developing individualized care plans, ensuring patient needs were met with compassion and diligence.
- Implemented best practices for infection control, maintaining a safe environment for patients and staff.
- Conducted regular assessments of patient conditions, collaborating with healthcare teams to adjust care as needed.
- Facilitated communication between nursing staff and families, addressing concerns and providing updates on patient progress.
- Trained and evaluated staff performance, fostering a culture of continuous improvement in patient care delivery.
- Coordinated scheduling for nursing shifts, optimizing resource allocation to meet fluctuating patient demands.
- Conducted fire dills with the staff.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ09-2026
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ07-2024
Skills
- Critical thinking
- HIPAA compliance
- Staff training and development
- Insurance verification
- Scheduling management
- Healthcare administration
- Appointment setting
- NFPA Knowledgeable
- OSHA Certified
- Teamwork
- Inspection report writing
- Attention to detail
- Construction safety
- Hazard identification
Languages
English
Timeline
Lead Medical Support Assistant
Edward J Hines VA
12.2025 - Current
Fire Inspector
Edward J Hines VA
04.2023 - 12.2025
Advanced Medical Support Assistant
Clement J Zablocki VA
08.2022 - 03.2023
Community Care Coordinator
Edward J Hines VA
05.2022 - 08.2022
Advanced Medical Support Assistant
Edward J Hines
02.2019 - 05.2022
Certified Nursing Assistant Preceptor
Lexington of Lombard
08.2017 - 02.2019
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Arts - Health Administration
University of Phoenix