Dynamic professional skilled in exceptional customer service, cash handling, and team collaboration. Proven ability to manage operations and train staff effectively, driving enhanced guest engagement and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server/Lead Busser
El Mariachi Tequila Bar and Grill
Chicago, IL
06.2024 - 10.2025
Delivered exceptional customer service, ensuring a welcoming atmosphere for patrons.
Managed multiple tables efficiently, prioritizing tasks during peak hours.
Collaborated with kitchen staff to ensure timely and accurate food delivery.
Trained new servers on menu items and service standards to maintain quality.
General Manager of Operations
Doggies
Santiago, Chile.
02.2020 - 05.2023
Oversaw daily operations, ensuring efficiency and adherence to company protocols.
Implemented process improvements, enhancing workflow and reducing operational bottlenecks.
Developed training programs for staff, fostering skill development and team cohesion.
Managed inventory control systems, optimizing stock levels and reducing waste.
Accounting.
Education
Bachelor of Science - English Education
Truman College
Chicago, IL
01-2026
Bachelor of Science - Administration of Customs
Colegio Universitario De Administracion Y Mercadeo
Caracas, Venezuela
07-2019
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Server/Lead Busser
El Mariachi Tequila Bar and Grill
06.2024 - 10.2025
General Manager of Operations
Doggies
02.2020 - 05.2023
Bachelor of Science - English Education
Truman College
Bachelor of Science - Administration of Customs
Colegio Universitario De Administracion Y Mercadeo