Jean-Baptiste Prunetti

• Developed reasonable and cost effective recommendations for security improvement.
• Reduced workflow downtime by effectively training staff on best practices and company policies.
• Developed customized security strategies for clients, addressing unique needs and requirements.
• Increased efficiency by monitoring, maintaining and repairing CCTV components.

• Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
• Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
• Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
• Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.

• Improved overall project safety by implementing strict safety protocols and conducting regular training sessions.
• Actively participated in weekly project meetings, sharing updates on safety progress and addressing any emerging concerns collaboratively with the team.
• Promoted a culture of safety among team members by consistently modeling safe behaviors and addressing any concerns promptly.
• Facilitated contractor orientations, ensuring clear understanding of company safety expectations before beginning work on projects.

*Overseeing all Pier Park Operations and Guest Services Teams

and Group Sales.

• Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
• Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
• Managed and improved customer service functions for reception and lounge areas.
• Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
• Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.