Jazzalynne Hicks
Argenta
Summary
Patient Service Representative at Carle Foundation Hospital, recognized for delivering exceptional customer service and maintaining meticulous records. Proven track record in efficiently resolving patient issues while ensuring accurate documentation. Expertise in payment processing and enhancing patient experiences through effective communication and multitasking. Strong team player with a focus on managing patient charts and scheduling procedures.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Carle Foundation Hospital
Urbana
09.2024 - Current
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Answered patient questions and fielded complaints to resolve issues.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Certified Nursing Assistant
Piatt County Nursing Home
Monticello
05.2022 - 05.2025
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Documented activities and recorded information in EMR system.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Conducted patient education on health maintenance and disease prevention.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Certification -
Accelerated Dental Academy
Champaign, IL11-2025
Bachelor of Science - Biology
Indiana State University
Terre Haute, INSkills
- Positive attitude
- Written and verbal communication
- Independent and reliable worker
- Confidential record keeping
- Payment processing
- Accurate cash handling
- Customer service excellence
- Office administration skills
Accomplishments
- Way-to-be Award (July 2025) Carle OB-GYN Clinic
- Employee of the Month (April & May 2025) Carle OB-GYN Clinic
Education and Training
other
References
References available upon request.
Timeline
Patient Service Representative
Carle Foundation Hospital
09.2024 - Current
Certified Nursing Assistant
Piatt County Nursing Home
05.2022 - 05.2025
Certification -
Accelerated Dental Academy
Bachelor of Science - Biology
Indiana State University