Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jazmine Franklin

Riverton

Summary

I am recognized for being a friendly and reliable employee who provides exceptional customer service and workplace focus. I am able to multitask and have improved team performance by mentoring new staff at previous jobs. I can be quick and accurate in cash and card transactions and have worked with POS systems. I am able to work independently and within a team. I am also able to diffuse situations professionally while keeping good rapport with my customers.

Overview

4
4
years of professional experience

Work History

Bank Teller

Williamsville State Bank & Trust
11.2024 - Current
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions swiftly and efficiently, minimizing wait times.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Turned in excess cash to maintain drawer security.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Counted and packaged currency and coins.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Learned and adapted quickly to new technology and software applications.

Loan Assistant

Williamsville State Bank & Trust
05.2025 - Current
  • Managed transfer of files for underwriter approval, mortgage loan handling, and closing process, resulting in speedier workflows.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Assembled important paperwork and disclosures for borrower.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Update daily mortgage rates and follow all legal protocols
  • Review and analyze mortgage loan documents then process their releases.
  • Complete loan coupon books for customers to help with the payment process.
  • Maintained strict confidentiality of bank records and client information.

Server

Thai Basil
09.2024 - 01.2025
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and keep track of seating as I was also taking the role of host.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.

Cashier

Lowe's
04.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided exceptional customer service which resulted in building rapport with customers and fellow employees.

Cashier and Floor Associate

Five Below
05.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Adapted quickly to new technologies implemented at POS systems.
  • Independently closed and opened the store while the manager preformed higher tasks.

Floor Associate

JCPenney
05.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Effectively worked independently, also required to manage teams of other associates to assure task were completed

Education

Associate of Arts - Business

Lincoln Land Community College
12-2026

High School Diploma -

Riverton High School
05.2023

Skills

  • Exceptional customer service
  • Work Ethic and Integrity
  • Closing and opening experience
  • Professionalism
  • Patience and Empathy
  • Time management skills
  • Phone etiquette
  • Cash Handling
  • Issue Resolution
  • Problem-solving
  • Team player and independent

References

Williamsville State Bank: Julie Douglas (manager) Barbara Dowds (manager)

and Leigh Holliday (Loan Officer)

Bank number: (217) 698-9728

Bank Address: 480 S. Crossing, Sherman, IL 62684


Thai Basil: Sherry (restaurant owner)

Personal number: (917) 254-0047

Restaurant Address:  2703 N Dirksen Pkwy, Springfield, IL 62702


Lowe's: Renee Walker (manager) 

Store number: (217) 535-4540

Store Address: 2560 N Dirksen Pkwy, Springfield, IL 62702   

Timeline

Loan Assistant

Williamsville State Bank & Trust
05.2025 - Current

Bank Teller

Williamsville State Bank & Trust
11.2024 - Current

Server

Thai Basil
09.2024 - 01.2025

Cashier

Lowe's
04.2023 - 06.2024

Cashier and Floor Associate

Five Below
05.2022 - 10.2022

Floor Associate

JCPenney
05.2021 - 08.2021

Associate of Arts - Business

Lincoln Land Community College

High School Diploma -

Riverton High School

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