Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jazmine Blair

Lansing

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Rose Educators
09.2024 - Current
  • Keeping students engaged and on task, and maintain order
  • Supervising students and ensuring their safety during class
  • Assigning and grading homework and classwork
  • Performing other duties assigned by the building administrator

Virtual Assistant

Upwork
03.2024 - 08.2024
  • Answered emails and phone calls from customers
  • Made travel arrangements
  • Scheduled appointments
  • Made cold calls to generate leads from a provided spreadsheet
  • Created content to post on the company’s social media channels
  • Conducted online research to find address and contact details for a given list of companies
  • Prepared presentations according to instructions given

Behavioral Health Associate

Piney Ridge Treatment Center
08.2023 - 03.2024
  • Held responsible for demonstrating a sense of urgency related to the importance of patient safety and provide excellent customer service
  • Took care of documenting timely, accurate and appropriate clinical information in patient’s medical record
  • Assisted in providing a safe, secure and comfortable environment for patients, significant others and staff
  • Engaged with patients in activities and interactions designed to encourage achievement of treatment goals

Line Cook/ Server

Renzo’s Pasta & Italian Steakhouse
02.2023 - 08.2023
  • Held Responsible for making sure all food is stored in appropriate containers at proper holding temperatures
  • Learned preparation for all menu items in accordance with Renzo’s Pasta & Italian Steakhouse quality standards
  • Handled high-volume gas-range prep and execution, making sure all orders are cooked promptly, accurately, and to order
  • Developed and executed food cost and control procedures and strategies
  • Served food and beverages while maintaining high quality formal table service to over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties’ reservations and special requests efficiently and accurately
  • Held Responsible for the cleanliness of the dining area
  • Greeted guest with a warm and polite attitude while make sure customers are satisfied with their food

Bakery/Deli Clerk

Harps Food Stores
01.2022 - 01.2023
  • Answered phone calls while taking customer’s order
  • Assisted customers with enquires always providing a prominent level of customer service
  • Trained to be multi-functional employee in different roles throughout the store including Bakery/Deli Clerk
  • Conducted stock/date check reports ensuring that all deli/bakery products are logged in accordance with the company’s policies
  • Received 100 percent score for my customer service when a undercover customer visited

Customer Service Associate

Amazon
01.2020 - 12.2021
  • Assisted customers in expediting orders and correcting post-sales problems
  • Communicated with customers through mail, chat and phone
  • Utilized a variety of software tools to navigate customer accounts
  • Researched and reviewed policies to communicate effective solutions to customers
  • Demonstrated conflict resolution, negotiation and de-escalation skills

Customer Service Representative/ Call Center

AAA
01.2017 - 11.2019
  • Took 50 + inbound calls and helped customers maintain their membership
  • Listened and understood customer issues while giving detailed and meaningful solutions
  • Offered valuable AAA products and services to meet customers’ need
  • Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype

Bookkeeping Assistant

Illinois Hammer Injury Law Firm
02.2016 - 12.2016
  • Efficiently Managed Incoming Checks & Deposits: Accurately processed and recorded all incoming checks, ensuring timely deposits to maintain optimal cash flow
  • Meticulously Printed & Distributed Financial Documents: Printed checks and invoices with precision, ensured they are mailed out promptly and to the correct recipients
  • Diligently Documented Client Transactions: Created detailed notes in SmartAdvocate for all checks mailed out, maintained comprehensive records on client cases for transparency and accountability
  • Adapted and Exceled in Additional Responsibilities: Took on additional assigned duties as they arise, demonstrated flexibility and a proactive approach to supporting the firm's evolving needs

Education

B.A - Music

Lane College
Jackson, TN
04.2021

Skills

  • Strategic Leadership
  • Effective Organization
  • Engaging Presentation Skills
  • Accurate Data Entry
  • Data Analysis
  • Microsoft 365 Proficiency
  • Proficient in Google Suite
  • Prioritization and Scheduling
  • Client Engagement
  • Telephony Systems Management
  • Flexible Problem Solving

Certification

  • First Aid Certification - American Red Cross.
  • Paraprofessional Educator License – IL Department of Education.

Timeline

Substitute Teacher

Rose Educators
09.2024 - Current

Virtual Assistant

Upwork
03.2024 - 08.2024

Behavioral Health Associate

Piney Ridge Treatment Center
08.2023 - 03.2024

Line Cook/ Server

Renzo’s Pasta & Italian Steakhouse
02.2023 - 08.2023

Bakery/Deli Clerk

Harps Food Stores
01.2022 - 01.2023

Customer Service Associate

Amazon
01.2020 - 12.2021

Customer Service Representative/ Call Center

AAA
01.2017 - 11.2019

Bookkeeping Assistant

Illinois Hammer Injury Law Firm
02.2016 - 12.2016

B.A - Music

Lane College

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Jazmine Blair