Jazmine Alexander
Schaumburg,IL
Summary
Dependable server, who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server / PT Manager
Uncle Julio's
01.2024 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant Private Banker, Assistant Manager
BMO Bank of Montreal
10.2017 - Current
- Developed tailored solutions to meet individual banking needs.
- Helped clients protect assets through variety of strategies.
- Worked directly with clients investing minimum of $50MM+.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Adapted products and services to suit customers' changing financial circumstances.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Trained team members on performance metrics and consumer behavior identification.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Server
Riccardo's Ristorante
05.2018 - 12.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Business Administration / Finance
Florida Metropolitan University
Melbourne, FLSkills
- Adaptability
- Analytical Skills
- Extremely resourceful
- Excellent communication skills
- Detail-oriented
- Strong work ethic
- Proficient in using the POS System
- Proficient in using the One Dine System
Timeline
Server / PT Manager
Uncle Julio's
01.2024 - Current
Server
Riccardo's Ristorante
05.2018 - 12.2023
Assistant Private Banker, Assistant Manager
BMO Bank of Montreal
10.2017 - Current
Bachelor of Science - Business Administration / Finance
Florida Metropolitan University
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