Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jazmin Solano

Carpentersville

Summary

Professional with proven experience in banking and customer relationship management. Skilled in financial advising, cross-selling banking products, and enhancing customer satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Possess excellent communication, problem-solving, and organizational skills, ensuring reliability and consistency in delivering high-quality service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Relationship Banker

BMO Harris Bank
03.2025 - Current
  • Assisted clients with account inquiries and transactions to enhance customer satisfaction.
  • Processed customer loan applications, ensuring compliance with financial regulations.
  • Educated clients on available banking products and services to promote informed decisions.
  • Supported branch operations by maintaining accurate records and documentation for audits.
  • Managed cash handling tasks, including deposits and withdrawals, accurately and efficiently.
  • Identified opportunities for cross-selling products, leading to increased revenue for the bank.
  • Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
  • Retained existing clients and attracted new ones through personalized financial product recommendations.
  • Developed strong relationships with clients by offering tailored solutions to their financial goals.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Tutor

Dundee Crown Highschool
11.2023 - 05.2025
  • Developed personalized lesson plans tailored to individual student needs.
  • Implemented effective study techniques to enhance students' learning experiences.
  • Mentored and guided peers to foster collaborative educational environments.
  • Evaluated student progress through assessments, adjusting strategies accordingly.
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Supported students in preparing for college entrance exams, leading to improved outcomes and acceptance into desired programs.

Associate Banker

BMO Harris Bank
07.2024 - 03.2025
  • Assisted customers with account inquiries and transaction processing.
  • Maintained accurate records of customer interactions and transactions.
  • Executed daily cash handling procedures in compliance with policies.
  • Supported team in achieving operational efficiency through effective communication.
  • Adapted quickly to new banking software and systems for improved service delivery.
  • Balanced teller drawers and ATM cash.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
  • Cross-sold credit cards, loans and other bank products.

Shift Leader

Wingstop
03.2020 - 07.2024
  • Supervised daily operations, ensuring adherence to quality standards and safety protocols.
  • Trained and mentored new team members, enhancing skills and improving service efficiency.
  • Managed inventory levels, optimizing stock replenishment to reduce waste and improve cost control.
  • Implemented process improvements, resulting in increased operational efficiency and reduced service times.
  • Monitored performance metrics, identifying areas for improvement and developing action plans accordingly.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.

Education

High School Diploma -

Dundee Crown Highschool
Carpentersville
05-2023

Skills

  • Branch operations
  • Cash handling expertise
  • Credit analysis
  • Banking software proficiency
  • Problem-solving aptitude
  • Client needs assessment
  • Customer complaint resolution
  • Professionalism
  • Goal setting
  • Know your customer
  • Financial goal planning
  • Sales skills
  • Team building
  • Relationship building
  • Decision-making
  • Verbal and written communication
  • Active listening
  • Team collaboration
  • Critical thinking
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Honest and dependable
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Teller background
  • Account audits
  • Money handling
  • Cross-selling

Accomplishments

I was given a Seal of Biliteracy for Spanish

Certification

I am certified in Lending

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Relationship Banker

BMO Harris Bank
03.2025 - Current

Associate Banker

BMO Harris Bank
07.2024 - 03.2025

Tutor

Dundee Crown Highschool
11.2023 - 05.2025

Shift Leader

Wingstop
03.2020 - 07.2024

High School Diploma -

Dundee Crown Highschool
Jazmin Solano