Jazmin M. Jackson
Aurora
Summary
Seeking a position where I can offer my excellent communication and customer service skills expertise.Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Server
Chili's Restaurant
Aurora, IL
05.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed efficient table turnover and coordinated with kitchen staff for timely food delivery.
- Implemented upselling techniques to enhance guest experience and increase sales.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Homecare Aide
Addus Healthcare
Wheaton, IL
01.2013 - 07.2020
- Planned, purchased, prepared, and served meals to patients and other family members, according to prescribed diets.
- Maintained records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor and case manager.
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility challenges, enhancing their independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assistant Teacher
Little Explorers Learning Center
Aurora, IL
01.2012 - 09.2016
- Promotes healthy growth and instilling knowledge to each child as they transition to the next level.
- Focus on daily activities on both individual growth and quality group experiences for children with fun, exciting, and hand on approach.
- Performs record keeping and clerical functions for the purpose of supporting the teacher and providing necessary records.
- Supports the child development center leaders for the purpose of providing assistance with their daily functions.
- Assisted lead teacher in classroom management and student assessments.
- Evaluated student progress, providing feedback to enhance educational outcomes.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
Assistant Teacher
Little Explorers Learning Center
Aurora, IL
01.2012 - 09.2016
- Promotes healthy growth and instilling knowledge to each child as they transition to the next level.
- Focus on daily activities on both individual growth and quality group experiences for children with fun, exciting, and hand on approach.
- Performs record keeping and clerical functions for the purpose of supporting the teacher and providing necessary records.
- Supports the child development center leaders for the purpose of providing assistance with their daily functions.
Till Operator/Party Host
Odyssey Fun World
Naperville, IL
03.2007 - 06.2011
- .Introduced guests and suggested planned activities, such as entertainment and games.
- Scheduled dining reservations and arranged parties and special services for birthday parties.
- Greeted guests, escorted them to their assigned rooms and provided service.
- Applied deposits and paid out all reservations using a computer and credit card machine.
- Entered customers account information using a data entry process.
- Maintained accurate cash drawers and balanced end-of-shift reports.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Coordinated party logistics, ensuring seamless execution of events and guest satisfaction.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Cashier/Hostess
Hollywood Casino
Aurora, IL
09.2007 - 01.2008
- Received cash, checks and completed credit-card transactions from customers and employees.
- Counted money to verify amounts and issued receipts for funds received.
- Compared totals on cash register with amount of currency in register to verify balances.
- Greeted guests, escorted them to tables and provided menus.
- Responded to complaints of patrons.
Education
G.E.D. -
Waubonsee Community College
Aurora, IL01-2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
- Food running
- Safe food handling
- Cleanliness standards
- Customer service
- Food safety practices
- Quality control
Certification
- Food Handling, Chilis - [Since 2003]
- Alcohol Handling Chilis - Since2003
Languages
English
Full Professional
Timeline
Server
Chili's Restaurant
05.2023 - Current
Homecare Aide
Addus Healthcare
01.2013 - 07.2020
Assistant Teacher
Little Explorers Learning Center
01.2012 - 09.2016
Assistant Teacher
Little Explorers Learning Center
01.2012 - 09.2016
Cashier/Hostess
Hollywood Casino
09.2007 - 01.2008
Till Operator/Party Host
Odyssey Fun World
03.2007 - 06.2011
G.E.D. -
Waubonsee Community College