Jazlynn Rivera
Lake Zurich
Summary
Motivated and dependable young professional seeking an opportunity to contribute strong communication, customer service, and organizational skills in a fast-paced work environment. Eager to learn, grow, and add passion to a team-focused company.
Overview
9
9
years of professional experience
Work History
Housekeeper, Concierge, server
Sunrise Senior Living
Buffalo Grove
07.2022 - 10.2025
- Performed daily cleaning and sanitizing of resident rooms, bathrooms, and common areas in accordance with health and safety standards
- Maintained a clean, safe, and comfortable environment for elderly residents, many with mobility or health issues
- Reported maintenance issues, safety hazards, or concerns about resident well-being to appropriate staff
- Served as the first point of contact for residents, families, and visitors, providing a warm, welcoming, and professional front desk experience
- Answered phone calls and responded to resident and family inquiries with professionalism, empathy, and attention to detail
- Maintained accurate records, logs, and visitor sign-ins in compliance with facility policies and HIPAA guidelines
- Ensured meals were served according to dietary restrictions, preferences, and physician-ordered meal plans
- Maintained a clean, safe, and organized dining area before, during, and after service, in accordance with health and safety standards
Lead Teacher
Young Scholars Child Care Center
Island Lake
02.2020 - 04.2023
- Planned and implemented age-appropriate curriculum and daily activities to support toddlers' cognitive, emotional, social, and physical development
- Led classroom routines including meals, naps, diapering, potty training, and transitions while ensuring all health and safety regulations were followed
- Observed and documented developmental milestones, behaviors, and learning progress for each child; communicated regularly with parents through reports, meetings, and daily updates
Bakery Clerk
Woodmans Food Market
Lakemoor
08.2019 - 02.2022
- Prepared, packaged, and labeled baked goods such as bread, pastries, cakes, and cookies in accordance with store standards and food safety regulations
- Assisted customers with bakery orders, special requests, and product recommendations, delivering friendly and knowledgeable service
- Monitored product freshness, rotated stock, and discarded expired items to maintain quality and reduce waste
Crew Trainer
McDonalds
Mchenry
12.2016 - 12.2020
- Operated front counter, drive-thru, and kitchen stations with speed and accuracy in a high-volume environment
- Trained and mentored new crew members on operational procedures, safety protocols, and customer service standards to ensure consistent performance and service quality
- Demonstrated leadership by coaching team members during peak hours, promoting efficiency, teamwork, and a positive work environment
Receptionist
Lindsey Chiropractic
Island Lake
11.2018 - 05.2020
- Greeted patients warmly, checked them in, and managed appointment scheduling
- Handled patient intake forms, insurance verifications, and maintained accurate medical records in compliance with HIPAA regulations
- Processed payments, managed daily cash handling, and provided billing support for chiropractic services
- Managed email correspondence, appointment reminders, and follow-up communications
Education
Associate of Arts Degree -
College of Lake County
Grayslake, IL12-2026
Child Development Associate Certificate - Infant-Toddler
Council of Professional Recognition
Online01.2024
High School Diploma -
Mchenry West High School
Mchenry, IL12.2018
Skills
- Effective communication
- Customer service
- Health and safety regulations
- Conflict resolution
- Multitasking and organization
- Customer-oriented
- Strong Leadership
Timeline
Housekeeper, Concierge, server
Sunrise Senior Living
07.2022 - 10.2025
Lead Teacher
Young Scholars Child Care Center
02.2020 - 04.2023
Bakery Clerk
Woodmans Food Market
08.2019 - 02.2022
Receptionist
Lindsey Chiropractic
11.2018 - 05.2020
Crew Trainer
McDonalds
12.2016 - 12.2020
Associate of Arts Degree -
College of Lake County
Child Development Associate Certificate - Infant-Toddler
Council of Professional Recognition
High School Diploma -
Mchenry West High School