Jazelle Martinez

Executed multiple medical procedures and services in a clinical setting.

• Assisted in diagnosis of Cystic Fibrosis by performing Iontophoretic Sweat Chloride testing.
• Trained new and current staff on competencies, enhancing team proficiency and service quality.
• Participated in regular performance reviews with supervisors in order to identify areas of improvement.
• Guided staff through challenging specimen collections, improving patient experience and collection success.
• Assisted leadership in coordinating the day-to-day operations and providing a timely communication link between staff and leadership.
• Responded swiftly to emergency situations regarding phlebotomy services and equipment malfunctions, ensuring continuity of care.
• Utilized hospital computer systems to order and receive specimens and results to the physician and ancillary staff, retrieved collection lists, and verified account numbers.

• Collected blood samples and processed specimens from patients in outreach locations, including nursing homes, ensuring quality and compliance.
• Performed laboratory office duties including registering patients accurately and completely entering all necessary data into the computer system.
• Maintained accurate patient records and documentation for laboratory processing, supporting efficient workflow and traceability.
• Followed safety protocols in laboratory to ensure compliance with hazardous materials and infection control policies.
• Resolved and documented problems with specimen collections.
• Prioritized tasks to ensure timely and efficient specimen flow, focusing on stat and time-sensitive tests.
• Assisted in coordination of research and special studies, and referral (send-out) testing.

• Collaborated with medical staff to resolve billing inquiries, enhancing patient satisfaction.
• Assisted in verifying insurance coverage and eligibility for patients.
• Communicated with patients regarding their statements and payment options.
• Managed customer accounts and updated records to maintain accurate billing information.
• Collaborated with other departments to resolve discrepancies in billing data, ensuring compliance and accuracy.
• Submitted claims to insurance companies.
• Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.