Jayson Slama
Johnsburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Project Manager
Knoll Steel Inc
03.2023 - 01.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Aftermarket Parts Leader
Miller Formless
03.2017 - 03.2023
- Built and maintained knowledge and documentation of evolving product and service procedures needed to keep world wide customers slip form machines operational.
- Generated quotes and customer orders to provide customers needed parts and assemblies.
- Collaborated with in house manufacturing and purchasing agents to create timelines for multiple customer orders.
- Facilitated service work and rebuilds of customer equipment through customer communications and technical service writing.
Millwright
Carpenters Union
12.2013 - 06.2016
- Replaced defective parts of machines and adjusted clearances and alignment of moving parts.
- Used hoisting and rigging equipment to move heavy machinery and equipment.
- Adhered to all workplace safety policies, regulations and compliances.
- Reduced downtime for production lines by swiftly diagnosing and troubleshooting mechanical issues.
- Engaged in ongoing professional development to stay current with industry trends, best practices, and emerging technologies.
Education
Bachelor of Science - Secondary Education - Social Science
University of Nevada - Las Vegas
Las Vegas, NV06.2013
Associate of Arts - General Studies
College of Southern Nevada
Las Vegas, NV05.2011
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Critical Thinking
- Computer Skills
- Problem Resolution
Timeline
Project Manager
Knoll Steel Inc
03.2023 - 01.2024
Aftermarket Parts Leader
Miller Formless
03.2017 - 03.2023
Millwright
Carpenters Union
12.2013 - 06.2016
Bachelor of Science - Secondary Education - Social Science
University of Nevada - Las Vegas
Associate of Arts - General Studies
College of Southern Nevada
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