Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayro Baez

PDI Tech
Crystal Lake

Summary

Skilled PDI Technician with a proven track record at Castle Kia, adept in vehicle inspection and parts replacement, coupled with exceptional customer service skills. Successfully negotiated with suppliers to ensure quality and efficiency, leading to increased customer satisfaction and streamlined operations. Demonstrated ability in multitasking and teamwork, significantly enhancing workshop productivity.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

PDI Technician

Castle Kia
10.2024 - Current
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Facilitated strong relationships with suppliers, negotiating favorable terms for parts procurement while maintaining quality standards.
  • Conducted regular equipment inspections to identify potential malfunctions early, preventing downtime due to unexpected breakdowns.
  • Optimized workflow within the shop by effectively prioritizing tasks based on urgency and complexity of repairs needed.
  • Installing GPS trackers in cars, and making sure they are paired properly to the car systems.

Sales Porter

Leader Automotive
07.2023 - 09.2024
  • Increased customer satisfaction by providing personalized assistance and product recommendations.
  • Participated in staff training sessions to develop new skills and improve overall job performance.
  • Assisted in the preparation of sales reports, helping managers make informed decisions for future strategies.
  • Detailing sold/service cars up to customer satisfaction.
  • Provided exceptional customer service, resulting in positive reviews and testimonials from satisfied clients.
  • Assisted in maintaining the company''s website presence by updating product information, images, descriptions and pricing regularly.

Barista

Dunkin Donuts & Baskin Robbins
08.2022 - 10.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

Prairie Ridge High School
Crystal Lake, IL
05.2001 -

Skills

  • Parts replacement
  • Vehicle inspection
  • Power tools usage
  • Automotive repair
  • Diagnostic expertise
  • Teamwork
  • Customer service
  • Multitasking
  • Time management abilities
  • Active listening
  • Product inspection

Certification

Kia Promise to care certification

Timeline

Kia Promise to care certification

10-2025

Kia Vehicle Inspection & Delivery Certification

10-2025

PDI Technician

Castle Kia
10.2024 - Current

Sales Porter

Leader Automotive
07.2023 - 09.2024

Barista

Dunkin Donuts & Baskin Robbins
08.2022 - 10.2022

High School Diploma -

Prairie Ridge High School
05.2001 -

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Jayro BaezPDI Tech