Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jayme Lashbrook

Jayme Lashbrook

Abingdon

Summary

Call Center Specialist with over 7 years of diverse experience in customer service, personal assistance, and cleaning sectors. Demonstrates a proven track record of enhancing client satisfaction and operational efficiency through effective communication and problem-solving skills. Committed to leveraging extensive people skills and a detail-focused approach to exceed customer service expectations and support team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Applebees
04.2024
  • Enhanced team productivity by 20% as a Server at Applebees
  • Implemented streamlined workflow
  • Mastered collaborative work environment
  • Maintained 99% accuracy in financial reporting, ensuring compliance and transparency.
  • Boosted guest satisfaction by enhancing service speed and efficiency.
  • Optimized seating arrangements, reducing wait times and increasing turnover.
  • Pioneered a customer feedback system to refine service protocols.
  • Spearheaded a new menu item trial, leading to a 10% increase in sales.

Call Center Representative

Dick Blick
03.2025 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed high call volumes while maintaining composure and professionalism.
  • Utilized CRM systems to document interactions and track customer requests accurately.
  • Collaborated with team members to enhance service delivery and improve response times.
  • Escalated complex issues to appropriate departments for timely resolution, ensuring customer satisfaction.
  • Maintained updated knowledge of products, services, and promotions to effectively assist customers.
  • Managed high call volumes while providing exceptional customer support services and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Personal Assistant

DORS
10.2021 - Current
  • Providing comprehensive personal assistance to clients, ensuring their comfort and independence
  • Preventing unnecessary institutionalization by offering home-based care
  • Exhibiting strong interpersonal skills and empathy in daily interactions
  • Solving problems swiftly to maintain client satisfaction
  • Impact: Enhanced quality of life for clients, reducing the need for nursing home care

Professional Cleaner

Royal Cleaning Services
09.2012 - 05.2017
  • Demonstrated strong work ethic and reliability
  • Exhibited proficiency in time management and multitasking
  • Showcased excellent interpersonal and communication skills
  • Applied problem-solving skills to address unique cleaning situations
  • Enhanced the company's reputation through dedication and commitment
  • Enhanced cleanliness by meticulously servicing residential and commercial spaces, ensuring client satisfaction.

Education

GED - undefined

Carl Sandburg College
Galesburg, IL
07.2003

Skills

  • Fast learner
  • People skills
  • Reliable
  • Hard worker
  • Personal Assistant
  • Residential Cleaning
  • Caregiving
  • Cooking
  • Sales
  • Home Care
  • Food Preparation
  • Commercial Cleaning
  • Front Desk
  • Problem solving
  • Interpersonal skills
  • Customer service
  • Organization
  • Empathy

Certification

  • Driver's License
  • Life insurance license
  • Life insurance

Timeline

Call Center Representative

Dick Blick
03.2025 - Current

Server

Applebees
04.2024

Personal Assistant

DORS
10.2021 - Current

Professional Cleaner

Royal Cleaning Services
09.2012 - 05.2017

GED - undefined

Carl Sandburg College

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Jayme Lashbrook