Jaylene Ortega
Cicero
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Ditka's Restaurant
11.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order taking and delivery.
- Assisted in creating new customers to return to restaurant on a consistent basis.
Server Assistant
Ditka's Restaurant
02.2024 - Current
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure optimal guest experience.
- Communicated effectively with guests to address needs and resolve minor issues promptly.
Food Runner
Ditka's Restaurant
10.2023 - Current
- Coordinated timely delivery of food orders to ensure excellent guest experiences.
- Collaborated with kitchen staff to streamline order preparation and minimize wait times.
- Monitored dining area for cleanliness and organized table settings for optimal guest comfort.
Restaurant Hostess
Ditka's Restaurant
06.2023 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Handled guest inquiries and concerns, maintaining high satisfaction levels.
- Assisted in training new hosts on procedures and customer service standards.
Store Manager
Mixteco Mexican Grill
03.2022 - 01.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Education
No Degree -
Loyola University of Chicago
Chicago, IL06.2027
Skills
- Hospitality Service Expertise
- Customer Service
- Sales Expertise
- Goals and Performance
- Team Leadership
- Time management
Certification
● CM - Certified Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Ditka's Restaurant
11.2024 - Current
Server Assistant
Ditka's Restaurant
02.2024 - Current
Food Runner
Ditka's Restaurant
10.2023 - Current
Restaurant Hostess
Ditka's Restaurant
06.2023 - Current
Store Manager
Mixteco Mexican Grill
03.2022 - 01.2023
No Degree -
Loyola University of Chicago
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