Jayla Franklin

Channahon

Summary

Dynamic professional with extensive experience at Amazon as a Returns Processor, excelling in employee training and process improvement. Proven ability to enhance workflow efficiency and mentor new hires. Skilled in effective communication and Microsoft Office, consistently achieving operational goals while fostering a collaborative team environment.

Overview

years of professional experience

Work History

Returns Processor

Amazon

Channahon

06.2023 - Current

Processed incoming returns efficiently and accurately according to company guidelines.
Inspected returned items for damage and ensured proper categorization.
Developed training materials for onboarding new employees in dynamic work environment.
Mentored new hires, providing guidance on company policies and procedures.
Mentored and coached newly hired employees in their roles and responsibilities.
Implemented process improvements to enhance workflow efficiency within the department.
Collaborated with management on developing strategic plans for achieving business goals.
Assisted in the development of operational strategies to ensure efficient and productive operations.

Sales Associate

PINK Victoria Secret

Joliet

04.2022 - Current

Collaborated with team members to restock merchandise in a timely manner.
Helped customers find specific products, answered questions, and offered product advice.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Answered incoming telephone calls to provide store, products and services information.
Restocked shelves as needed to ensure sufficient inventory levels.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Personal Shopper

Walmart

Plainfield

03.2021 - 12.2022

Selected fresh produce and quality items for customer orders.
Communicated with customers regarding substitutions and product availability.
Collaborated with store staff to locate hard-to-find items promptly.
Followed company policies related to food safety, sanitation, security, and loss prevention.
Checked expiration dates on products and removed items that were no longer fresh.
Assisted customers in loading groceries into their vehicles.

Education

High School Diploma -

Plainfield South High School