Jayden Toft
Normal
Summary
Reliable individual with a background in customer service and safety management. Capable of handling customer inquiries and ensuring a safe environment, demonstrating effective communication and organizational skills. Ready to contribute positively to team dynamics and enhance customer experiences.
Overview
4
4
years of professional experience
Work History
Lifeguard
Country Club of Decatur
Decatur, IL
05.2024 - Current
- Monitored pool area and ensured safety compliance for all members and guests.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Educated members on pool rules and safety procedures, promoting a secure environment.
- Collaborated with team members to maintain cleanliness and order in pool areas.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided friendly customer service to guests and addressed concerns.
Cashier
Scheels
Springfield, IL
02.2023 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained accurate cash drawer, ensuring all funds balanced at end of shifts.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Simply Elegant by Cheri
Lincoln, IL
08.2022 - 12.2022
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory levels to optimize sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Exercise Science
Illinois State University
Normal, IL12-2027
Skills
- Strong communicator
- Effective problem-solver
- First aid
- Physical fitness
- CPR and AED training
- Organizational skills
- Customer service
Timeline
Lifeguard
Country Club of Decatur
05.2024 - Current
Cashier
Scheels
02.2023 - 06.2023
Sales Associate
Simply Elegant by Cheri
08.2022 - 12.2022
Exercise Science
Illinois State University