Jayden Orellana
Chicago
Summary
Versatile and reliable hospitality professional with 3-year background as Night Auditor/Front desk. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sable Hotel
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Night Auditor
Thewit
06.2022 - 05.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Thewit
01.2022 - 06.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Bellman
Thewit
07.2021 - 06.2022
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Banquet Server
Holiday Inn Suites
07.2021 - 10.2021
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
Education
High School Diploma -
Phoenix STEM Military Academy
Chicago, IL06.2022
Skills
- Coordinate Housekeeping
- Charge Posting
- Daily Transactions Review
- Analytical Thinking
- Staff Training
- Complaint Resolution
- Time Management
- Report Generation
- Conflict Documentation
- Resolving Issues
- Room Inventory
- Managing Reception
- Safety and Security Procedures
Accomplishments
- Accepted into and completed an early training program hosted by the FBI at the age of 16
- Worked at the same property for over 3 years while maintaining a good work relationship with my associates
Timeline
Front Desk Agent
Sable Hotel
05.2024 - Current
Night Auditor
Thewit
06.2022 - 05.2024
Front Desk Agent
Thewit
01.2022 - 06.2022
Bellman
Thewit
07.2021 - 06.2022
Banquet Server
Holiday Inn Suites
07.2021 - 10.2021
High School Diploma -
Phoenix STEM Military Academy
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