Jayden Dowling
Burbank
Summary
Experienced with client relationship management, prospecting, and negotiation. Utilizes targeted strategies to identify and capitalize on sales opportunities, achieving consistent revenue growth. Track record of leveraging persuasive communication and strategic planning to drive sales success.
Overview
5
5
years of professional experience
Work History
Outside Sales Representative
Roger’s Roofing
Wood Dale, IL
07.2025 - 05.2026
- Generated $1,200,000 in sales within 9 months while maintaining a 34% close rate.
- Developed and maintained relationships with clients to drive sales growth.
- Conducted market research to identify potential leads and expand customer base.
- Delivered compelling presentations on roofing solutions to prospective clients.
- Collaborated with project managers to ensure timely delivery of services and products.
Appointment Setter/Sales
SUN RUN SOLAR
Chicago, IL
11.2024 - 03.2025
- Lead Qualification: Identify and assess potential leads, ensuring they meet specific criteria before scheduling appointments. This might involve conducting initial outreach or screening calls.
- Appointment Scheduling: Coordinate with both the clients and team members to schedule appointments at mutually convenient times. This often includes managing calendars and ensuring optimal use of time slots.
- Communication: Serve as the point of contact for clients, confirming appointment details, answering questions, and addressing any issues related to scheduling. Effective and professional communication is key to maintaining strong relationships.
- Database Management: Maintain and update client and lead information in CRM systems, tracking interactions, follow-ups, and appointment statuses. This ensures that appointments are logged accurately and easily accessible for future reference.
- Follow-Up: Send reminders, confirmations, and reschedules as necessary, ensuring both clients and internal teams are prepared for the meeting. Post-appointment follow-ups may also be required for feedback or next steps.
- Goal Achievement: Meet or exceed set appointment-setting targets or quotas, contributing to the overall sales or business objectives of the organization.
- Collaboration with Sales Teams: Work closely with the sales or marketing teams to ensure seamless handoffs and smooth transitions between different stages of the client journey.
HVAC Technician/Installer
Four Seasons
Bedford Park, IL
10.2023 - 10.2024
- Experienced tedious training in HVAC, Electrical, and I have been out in the field countless times for all HVAC purposes. I’ve gained years of knowledge from associates and classroom practice as well as hands on learning.
- Performed routine maintenance and repairs on HVAC systems, ensuring optimal functionality and energy efficiency
- Ensured compliance with safety protocols during all maintenance activities, minimizing the risk of accidents or injuries
- Maintained accurate records of service calls, repairs performed, parts used, and time spent on each job for billing purposes
- Recommended energy-efficient upgrades such as programmable thermostats or insulation improvements to help customers reduce their utility costs
- Provided exceptional customer service by addressing client concerns professionally while resolving technical issues efficiently
- Assisted in the development of maintenance plans for commercial clients to maximize equipment lifespan and minimize downtime
- Collaborated with building owners/managers to develop long-term maintenance strategies that aligned with budgetary constraints
- Maintained positive relationships with suppliers/vendors to negotiate favorable pricing terms on replacement parts or equipment purchases
- Demonstrated excellent communication skills by explaining complex technical concepts in layman's terms to customers
- Managed multiple service calls simultaneously, prioritizing tasks based on urgency and customer needs
Maintenance/Custodial
Oak Lawn Community High School
Oak Lawn, IL
08.2022 - 09.2023
- Working as a Maintenance/Custodial Technician assisted in improving my timeliness, organization, and customer/staff communication skills. As well as allowed me to work long dedicated hours for coordination improvement's, professional conversational skills, and personal developmental in tasks and responsibilities.
- Collaborated with team members to coordinate daily tasks and assignments for efficient workflow
- Ensured compliance with health codes and regulations related to cleanliness standards in assigned areas
- Managed and maintained custodial equipment by performing regular inspections and coordinating repairs as needed
- Investigated and resolved customer complaints regarding cleanliness or maintenance issues in a professional manner
- Demonstrated excellent time management skills by efficiently completing assigned tasks within designated timeframes
- Maintained confidentiality when handling sensitive information or dealing with confidential areas within the facility
Lawn Care Technician
TruGreen
Woodridge, IL
03.2021 - 08.2022
- This field opened sales to me in the most engaging way possible. I learned how to upsell and build my own paycheck from my individual efforts. As well as improving my customer service to the fullest extent.
- Collaborated with team members to efficiently complete larger projects such as sod installation or landscape renovations
- Provided exceptional customer service by addressing client inquiries or concerns in a timely manner
Education
High school diploma or GED - undefined
Oak Lawn
Oak Lawn, IL05.2020
Skills
- Maintenance (2 years)
- Customer Service (4 years)
- HVAC (1 year)
- Upselling (3 years)
- Customer relationship management (4 years)
- Lead Generation (4 years)
- Sales (4 years)
Timeline
Outside Sales Representative
Roger’s Roofing
07.2025 - 05.2026
Appointment Setter/Sales
SUN RUN SOLAR
11.2024 - 03.2025
HVAC Technician/Installer
Four Seasons
10.2023 - 10.2024
Maintenance/Custodial
Oak Lawn Community High School
08.2022 - 09.2023
Lawn Care Technician
TruGreen
03.2021 - 08.2022
High school diploma or GED - undefined
Oak Lawn