Jayashree Iyer
Palatine
Summary
With over 20 years of experience across industries including Healthcare, Commercial Printing & Marketing Automation, Retail, and Telecommunication.
Core Competencies:- Scenario Creation & Defect Management
- Software Quality & User Experience Enhancement
- Agile Methodologies & Process Improvement
- Test Sigma Automation
Proven track record in improving software quality and user experience through effective testing and process optimizations. Committed to delivering exceptional customer service while leveraging automation tools for efficiency..
Overview
22
22
years of professional experience
Work History
Business & Quality Assurance Analyst III
Synapse Health
04.2022 - Current
- Results-driven IT Quality Assurance Analyst with experience in the Durable Medical Equipment (DME) industry.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Expertise in ensuring software and system quality through rigorous testing and validation.
- Proficient in functional testing, defect tracking, and process improvement.
- Served as a subject matter expert on business processes within the organization, providing guidance other team members when needed.
- Delivered outstanding customer service through timely responses to inquiries, addressing concerns promptly, and providing ongoing support as needed.
- Currently training and using Test Automation Tool- Test Sigma
Junior Project Manager/Quality Assurance Analyst
Quantum Group
04.2017 - 04.2022
- Develop and manage test plans, test scenarios, and test cases for testing eCommerce platforms for 17 storefronts, including testing WFDs and FTPs along with Financial Dashboard, Order Management System, as well as Warehouse Management and Shipping Systems.
- Worked as an interim PM since 2019 with specific existing clients and onboarding new clients, meetings with clients, creating SOW's, and interpreting business requirements.
- Liaised with internal organization, clients and suppliers and maintained open communication lines on project phases.
- Work with end-users, product management, and development resources to document user requirements, translating them into user stories.
- Maintain communication with clients and developers, regarding testing updates, defects, and overall results.
- Understand requirements and create test plans, test scenarios, and cases in support of application development projects.
- Create Project and Testing Documentation using Azure DevOps and WIKI.
Junior Quality Analyst/Application Support Analyst
Sears Holdings Company
04.2007 - 04.2012
- Started my journey as a Application support Analyst for their Inventory Management system
- Provided Application support to users via email, on-call, and research-based workarounds.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Assisted in the development of user guides and knowledge base articles for increased self-service capabilities.
- Then as a Junior QA , performed functional end-to-end Testing, batch processing, and regression testing. Reported defects, and triaged defects between Offshore IT and End Users, including external vendors on Sears' product inventory management systems (IMA), Cost Management System (CMA), and SAS for multiple releases.
- Supported UAT clients with test data setup and execution.
- Performed QA functions before Go live and support after Go Live
- Performed data analysis, data issue resolution, and data maintenance using DB2 and Excel.
Customer Operations Specialist
AT&T Communications
04.2003 - 04.2007
- Managed Service request lifecycle by creating, addressing, tracking and reporting request metrics including contractual SLA.
- Provided support for Managed Care Business accounts through telephone contact, entering service requests through multiple ticketing systems to ensure that contractual service level agreements were met.
- Acted as a central point of contact for customer telephone or voice mail systems, including move, add, and change requests, repair calls, feature functionality questions, complaints, and escalations.
Education
Training On SQL Fundamentals
Harper College
Hoffman Estates, IL05-2014
Bachelor in Business Administration -
Mumbai University
Mumbai India06-1996
Skills
- Test Scenario Creation
- Quality Assurance Practices
- Logical Reasoning Skills
- Functional Manual Testing
- End-User Testing Proficiency
- Agile methodology
- Root Cause Identification
- Defect Management
- Test Sigma Automation
- Database Querying
- Proficient in Azure DevOps
- Data Dog
- Proficient in Snowflake
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Business & Quality Assurance Analyst III
Synapse Health
04.2022 - Current
Junior Project Manager/Quality Assurance Analyst
Quantum Group
04.2017 - 04.2022
Junior Quality Analyst/Application Support Analyst
Sears Holdings Company
04.2007 - 04.2012
Customer Operations Specialist
AT&T Communications
04.2003 - 04.2007
Training On SQL Fundamentals
Harper College
Bachelor in Business Administration -
Mumbai University
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