Javone Heard
Chicago
Summary
Dedicated House Attendant with a proactive attitude and strong organizational skills, honed at Trump Hotel. Excelled in enhancing guest satisfaction by resolving housekeeping issues and ensuring timely room readiness. Proficient in bed making and basic maintenance, contributing to a seamless guest experience through effective collaboration and attention to detail.
Overview
6
6
years of professional experience
Work History
House Attendant
Trump Hotel
06.2021 - 10.2023
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
- Acted as a liaison between housekeeping and maintenance departments, facilitating communication for timely issue resolution.
- Participated in regular staff meetings to stay informed about policy changes or updates pertinent to the role of House Attendant duties.
House Attendant
Sophy Hotel
01.2018 - 06.2021
- Supported the efficient operation of laundry services, washing and folding linens for fresh room preparations.
- Collaborated with other members of the housekeeping team to ensure all daily assignments were completed efficiently and effectively.
- Coordinated with front desk staff regarding incoming reservations, ensuring rooms were ready upon guest arrival.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
Education
Associate of Applied Science - Business Administration
Colorado Technical University
Colorado Springs, CO08-2024
Skills
- Proactive attitude
- Strong organization
- Bed making proficiency
- Detail-oriented
- Basic maintenance
- Housekeeping
- Waste disposal
Timeline
House Attendant
Trump Hotel
06.2021 - 10.2023
House Attendant
Sophy Hotel
01.2018 - 06.2021
Associate of Applied Science - Business Administration
Colorado Technical University
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